Jaydan Rivera Rosa
Arroyo,PR
Summary
Bilingual English/Spanish customer care, administrative professional and Sport Fitness with experience across multiple work environments. Skilled in HIPAA-compliant & data entry, customer account management, system navigation and reliable team support.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Customer Service Cashier
Dulze&Madera
Arroyo, Puerto Rico
01.2026 - Current
- Welcomed customers at Dulze&Madera counter and assisted with orders to enhance customer satisfaction.
- Processed cash, card, and mobile payments accurately at register.
- Maintained cleanliness of checkout area by sweeping floors and emptying trash cans to provide a welcoming environment.
- Refilled and rotated items on shelves to ensure well-stocked inventory for smooth customer service.
- Supported coworkers in the kitchen to maintain efficient store operations.
Customer Care Representative Bilingual
ELEVANCE HEALTH, CARELON PUERTO RICO
San Juan
03.2024 - 07.2025
- Handled high-volume calls while providing exceptional customer service and support.
- Responded to customer inquiries via phone and email, ensuring timely and accurate resolutions.
- Used Genesys Cloud, Microsoft Office 365, and company systems to resolve customer inquiries efficiently.
- Completed data entry and maintained customer records in compliance with HIPAA regulations.
- Reviewed personal information on customer accounts to maintain data accuracy and confidentiality.
- Coached new employees and fostered a collaborative, high-performing work environment.
Assistant Secretary for Accountant
PRTAXPUERTORICO
GUAYAMA
01.2023 - 07.2023
- Delivered front desk service and assisted customers via phone and online with essential information and guidance for federal and state taxes and company documentation.
- Answered calls and directed taxpayer inquiries to proper offices.
- Organized files and maintained confidential administrative documents.
- Monitored requests and followed up on outstanding administrative tasks to ensure timely resolution.
- Welcomed visitors at front desk and provided assistance with inquiries. to the office and ensured that they were taken care of promptly.
Education
BACHELOR'S DEGREE - PRACTICE OF SPORT'S TECHNOLOGY
PATILLAS
PR10-2026
BACHELOR'S DEGREE - PRACTICE OF SPORT'S TECHNOLOGY
GUAYAMA
PR10-2026
Skills
- Customer Service
- Data Entry
- Customer account management
- Bilingual (Fluent in English & Spanish)
- Team collaboration
- Team leadership
- Multitasking and organization
- Fitness assessment
- Exercise programming
Certification
- INTER-AMERICAN UNIVERSITY OF PUERTO RICO GUAYAMA, PR Sports Technology, B.A. Graduation Date: Jun 2021
- NATIVIDAD RODRÍGUEZ GONZÁLEZ ARROYO, PR High School Diploma Graduation Date: Jun 2012
- DEPARTAMENTO RECREACION Y DEPORTE SAN JUAN, PR Licencia de instructor de Aptitud Física, entrenador personal Graduation Date: Aug 2024
- NATIONAL CPR/AED/FIRST-AID FONDATION
(Adult / Child / Infant / Choking) AED / Injury & Universal Precautions)
Languages
English
Proficient (C2)
C2
Spanish
Native
Native
Timeline
Customer Service Cashier
Dulze&Madera
01.2026 - Current
Customer Care Representative Bilingual
ELEVANCE HEALTH, CARELON PUERTO RICO
03.2024 - 07.2025
Assistant Secretary for Accountant
PRTAXPUERTORICO
01.2023 - 07.2023
BACHELOR'S DEGREE - PRACTICE OF SPORT'S TECHNOLOGY
PATILLAS
BACHELOR'S DEGREE - PRACTICE OF SPORT'S TECHNOLOGY
GUAYAMA