Juan Figueroa Velez
Summary
Reliable Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 15 years of management performance.
Overview
13
13
years of professional experience
Work History
GBD Enrollment /Membership Representative
Carelon Global Solutions
San Juan, PR
09.2024 - Current
- Responsible for Enrollment
- Billing Activities
- Ensure Timeliness and Accuracy of the membership and billing function
Administrator
CannaHealing
Utuado, PR
10.2022 - 09.2024
Area Manager
Robert Wayne Footwear
Barceloneta
01.2018 - 11.2020
- Generated monthly financial reports and presented them to senior management
- Developed and implemented financial management strategies to optimize cash flow, reduce costs, and increase profits
- Analyzed financial trends to identify opportunities for cost savings
- Managed detailed filing system for organizing client records
- Performed invoicing and budget tracking tasks to monitor financial progress
- Created and maintained filing systems, both electronic and paper-based, for easy access to information
- Created financial reports for decision-making and strategic planning
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Planned operations to meet established schedules, factoring in order demands and business forecasts
- Exceeded sales forecast figures by regularly through superior customer care
Store Manager
Robert Wayne Footwear
Barceloneta
04.2013 - 12.2017
- Oversaw operation organization, including budget planning, strategy development, community outreach, forecasting and payroll
- Evaluated employee performance regularly through one-on-one meetings and quarterly reviews
- Implemented cost-saving initiatives such as inventory control systems to reduce expenses
- Managed a team of 10 employees, providing guidance and mentorship to ensure job satisfaction and productivity
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Uphold and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels
- Remained up-to-date on current trends and attended trade shows per year to view and purchase products for resale
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across operations
- Maintained up-to-date administrative records to monitor operational conditions
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency
- Managed the daily operations related to customer service, inventory management, and marketing
Business Owner
Tobacco Outlet
Barceloneta
04.2012 - 12.2016
- Oversaw operation organization, including budget planning, strategy development, community outreach, forecasting and payroll
- Evaluated employee performance regularly through one-on-one meetings and quarterly reviews
- Implemented cost-saving initiatives such as inventory control systems to reduce expenses
- Managed a team of 10 employees, providing guidance and mentorship to ensure job satisfaction and productivity
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Uphold and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels
- Remained up-to-date on current trends and attended trade shows per year to view and purchase products for resale
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across operations
- Maintained up-to-date administrative records to monitor operational conditions
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency
- Managed the daily operations related to customer service, inventory management, and marketing
Education
Universidad De Puerto Rico
Recinto De Rio Piedras01.2001
Skills
- Financial Oversight
- Staff Management
- Sales expertise
- Data analysis
- Decision making
- Budget Management
- Work Planning and Prioritization
- Deadline Adherence
References
References available upon request
Awards
- Manager of The Year 2017
- Customer Service of The Year 2016
Languages
- English, Fluent
- Spanish, Fluent
Timeline
GBD Enrollment /Membership Representative
Carelon Global Solutions
09.2024 - Current
Administrator
CannaHealing
10.2022 - 09.2024
Area Manager
Robert Wayne Footwear
01.2018 - 11.2020
Store Manager
Robert Wayne Footwear
04.2013 - 12.2017
Business Owner
Tobacco Outlet
04.2012 - 12.2016
Universidad De Puerto Rico