Valeria Collado
Toa Baja,Puerto Rico
Summary
QUALITIES
Strategic and results driven, professional with leadership experience across healthcare, operations, employee management, and organizational development. Completed a Master's in Industrial Organizational Psychology with a strong foundation in HR strategy, employee engagement, workforce planning, performance management, organizational effectiveness, and leadership development.
OBJECTIVE
Recognized for building collaborative teams, improving operational performance, coaching employees, driving process improvements, and maintaining compliance in highly regulated environments. Passionate about partnering with business leaders to align people strategies with organizational goals while fostering a high performance culture.
Overview
10
10
years of professional experience
1
1
Certification
Work History
GBD Enrollment
Carelon
San Juan
08.2024 - Current
- Expedited insurance claim processing by providing timely and accurate medical records to insurers upon request.
- Supported research initiatives at the facility by extracting pertinent data from medical records for study purposes while preserving patient confidentiality.
- Managed the release of information process, ensuring that all requests for medical records were handled in accordance with legal and ethical standards.
- Coach teams members on quality expectations, and providing guidance as needed to ensure optimal performance.
- Carried out quality assurance checks on newly-entered data to ensure consistency, validity, and completeness across all record-keeping systems.
- Train and work with QA in LICS and Hospice operations.
- Maintained patient confidence by keeping patient records information confidential.
- Keeping a quality of excellence
- Followed exact procedures for handling transfers and other releases of medical records.
- Reduced errors in patient records by meticulously reviewing, verifying, and correcting data entries as needed.
- Ensure HIPPA complice and confidentially across all documentation processes.
- Analyze audits reports and implement continuous process improvements.
Patient Education Coordinator
Carelon
San Juan, Puerto Rico
08.2023 - 09.2024
- Developed community education programming events and other activities designed to increase and improve educational outcomes.
- Liaised between faculty, staff and administrators to coordinate appointments for patients.
- Maintained compliance with local, state, federal policies regarding education coordination through diligent record-keeping practices.
- Adapted to unforeseen challenges with proactive, flexible approach.
- Coordinated educational initiatives designed to improve patient engagement and healthcare outcomes.
- Assisted in creating and updating project documentation templates.
- Managed databases and information systems, maintaining accurate and accessible records.
- Demonstrated resilience and composure under pressure for successful project outcomes.
- Answered inbounds and outbound calls
- Conducted comprehensive research to provide valuable insights for strategic planning.
- Coordinate patient appointments.
- HEDIS Campaign - Reach daily goals, up to 40 calls or more.
- Flu Shot - Reach daily goals, up to 100 calls.
- Healthy Start & Journey - Reach daily goals, up to 5 appointments or more.
Costumer Service Specialist
Hospital Bayamon Medical Center
Bayamon
02.2022 - 08.2023
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Described product highlights and benefits to help guide purchasing decisions.
Assistant Manager
Glam Squad Studio Inc
Carolina
01.2019 - 11.2021
- Assisted in daily business operations and staff supervision.
- Supported scheduling, workflow coordination, and employee accountability.
- Helped maintain a positive workplace culture focused on costumer satisfaction.
- Contribute to operational planning and inventory management.
General Manager
Wings N More
Guaynabo
01.2018 - 11.2019
- Directed daily operations of a high volume restaurant.
- Managed hiring, onboarding, scheduling, payroll, and employee performance.
- Led employee coaching and performance improvement initiatives.
- Developed a positive workplace culture focused on accountability and service excellence.
- Managed labor cost and operational budgets.
- Resolved employee relations and customer service issues.
- Improved team productivity through leadership and continuous coaching.
- Maintained compliance with company policies and operational standards.
Administrative Assistant
Training Star Fitness Center
Guaynabo
02.2016 - 12.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
Master's Degree - Industrial Organizational Psychology
Today Carlos Albizu University
San Juan07-2023
Bachelor in Psychology - Minor in Biology
University of Puerto Rico ・ Cayey Campus
Cayey2019
High School Diploma -
San Pedro Mártir De Verona College
Guaynabo05-2013
Skills
- Leadership Coaching
- Performance Management
- Organizational Development
- Workforce Planning
- Employee Engagement
- Strategic Planning
- Conflict Resolution
- Compliance and Policy Administration
- HIPPA Compliance
- HR Analytics
- Data Analysis
- Audit Reporting
Certification
- HSI San Juan Law Enforcement Exploring Post 800
San Juan, Puerto Rico ・ Training ・ 100 Community Hours - Leadership in the Organization
May 2021 - July 2021 - Certificate Positive Occupation Health Psychology
May 2021 - July 2021 - Human Resources:
- Redesign the employee manual, structure the organization processing and employee benefits.
- Base and orientation for the onboarding of new employees.
- Organizational Development.
August 2022 - December 2022
Languages
Spanish
Native language
English
Advanced
C1
Timeline
GBD Enrollment
Carelon
08.2024 - Current
Patient Education Coordinator
Carelon
08.2023 - 09.2024
Costumer Service Specialist
Hospital Bayamon Medical Center
02.2022 - 08.2023
Assistant Manager
Glam Squad Studio Inc
01.2019 - 11.2021
General Manager
Wings N More
01.2018 - 11.2019
Administrative Assistant
Training Star Fitness Center
02.2016 - 12.2018
Master's Degree - Industrial Organizational Psychology
Today Carlos Albizu University
Bachelor in Psychology - Minor in Biology
University of Puerto Rico ・ Cayey Campus
High School Diploma -
San Pedro Mártir De Verona College