Julihel Reyes Bocanegra
Toa Baja
Summary
Student in Economy , aspiring to be owner of my business. More than 3 years in Customer Service, Supervision and confidential information.
I would like to work in an established company that could help grow not only professionally but also as an individual.
Help increase customer service ratings. Hard worker, punctual, quick learner and dedicated at all tasks at hand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Gestor Universitario
NUC University
San Juan PR
02.2023 - 08.2024
- Monitored enrollment processes to meet regulations and accreditation standards.
- Facilitated student registration with admissions and records departments for smooth administration processes.
- Secured confidential patient information from unauthorized access.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Performed software updates, upgrades and data backups.
Supervisor
VIP Adventures PR
San Juan
09.2022 - 01.2023
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours ; weekends, holidays and nights
- Hiring, training and scheduling.
- Opening and closing procedures.
Scuba Diver/ Snorkeling Tour Guide
Freelance
San Juan
01.2020 - 08.2022
- Maintained and checked diving equipment for functionality and safety.
- Reviewed all emergency procedures before each dive and followed safety protocols to protect team members.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- CPR if necessary.
- Assist groups of 15 or more at the time.
Education
Bachelor’s - Humanities / Economics
University of Puerto Rico
Bayamon PR05.2021
Skills
- Fully Bilingual
- Knowledge in computer skills such as ;Word, Excel and Power Point
- 7 years at Navy Sea Cadets
Certification
- Completed POLA training (Perry Officer Leadership Academy)
- Completed CERT training ( Community Emergency Response Training)
- Completed MAA training (Master at Arms)
- Completed Culinary Arts Training
- CPR licensed
Languages
English
Bilingual or Proficient (C2)
Timeline
Gestor Universitario
NUC University
02.2023 - 08.2024
Supervisor
VIP Adventures PR
09.2022 - 01.2023
Scuba Diver/ Snorkeling Tour Guide
Freelance
01.2020 - 08.2022
Bachelor’s - Humanities / Economics
University of Puerto Rico