Keila Ortiz Figueroa
Humacao
Summary
Excel, Word, Power Point domain. Teamwork and under pressure. Faithful follower of instructions and agile in the processes.
Overview
15
15
years of professional experience
Work History
Mesera
Platanutres Bar and Grill
Yabucoa
06.2025 - Current
- Provided excellent customer service, ensuring a positive dining experience for all patrons.
- Assisted in menu planning and daily specials, enhancing guest satisfaction and restaurant offerings.
- Managed multiple tables efficiently, demonstrating strong time management and organizational skills.
- Communicated effectively with kitchen staff to ensure timely food preparation and delivery.
Recepcionista & Oficial De Compras
Maunacoop
Maunabo
02.2016 - 03.2022
- Greeted and assisted visitors to create a friendly atmosphere.
- Operated multi-line phone system to route calls to relevant departments.
- Coordinated appointment schedules and managed calendar for office staff.
- Handled incoming and outgoing mail for prompt distribution.
- Maintained office supplies inventory, coordinating reorders as needed.
- Assisted with basic administrative tasks, fostering team collaboration.
- Managed multi-line phone system, directing calls to appropriate departments.
- Created and updated client records in database systems for accuracy.
- Collaborated with team members to streamline front desk operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Processed incoming and outgoing mail, ensuring timely distribution.
- Scheduled appointments and maintained calendar for office personnel.
Asistente Administrativa I
Egida Miembros De La Policía De PR
Maunabo
02.2013 - 01.2016
- Coordinated schedules and appointments for team members to enhance organizational efficiency.
- Managed correspondence, ensuring timely responses and information dissemination among stakeholders.
- Developed and maintained filing systems to improve document retrieval processes.
- Assisted in preparing reports and presentations for departmental meetings, contributing to informed decision-making.
- Streamlined office procedures to reduce processing time and enhance workflow consistency.
- Supported onboarding process for new hires by organizing training materials and facilitating introductions.
- Monitored inventory levels of office supplies, placing orders as necessary to maintain operational readiness.
- Collaborated with cross-functional teams to coordinate events, enhancing community engagement efforts within the organization.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Maintained inventory of office supplies and placed orders.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
Oficial De Ventas
Triple S Vida
Humacao
02.2011 - 01.2013
- Managed customer inquiries and provided accurate information on insurance products.
- Assisted in processing claims, ensuring timely resolution and adherence to company policies.
- Conducted policy reviews to identify gaps and suggest improvements for client satisfaction.
- Collaborated with cross-functional teams to enhance workflow efficiency and communication.
Education
No Degree - Psicologia
Universidad Del Turabo
GuraboHigh School Diploma -
Escuela Superior Alfonso Casta Martinez
Maunabo05.2005
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Memory retention
Customer service
Task prioritization
Reliable and responsible
Warm and friendly
High energy and stamina
Problem-solving
Excellent communication
Cool under pressure
Timeline
Mesera
Platanutres Bar and Grill
06.2025 - Current
Recepcionista & Oficial De Compras
Maunacoop
02.2016 - 03.2022
Asistente Administrativa I
Egida Miembros De La Policía De PR
02.2013 - 01.2016
Oficial De Ventas
Triple S Vida
02.2011 - 01.2013
No Degree - Psicologia
Universidad Del Turabo
High School Diploma -
Escuela Superior Alfonso Casta Martinez