Kevin Rosario Millán
Summary
I'm a passionate and dedicated professional who actively seeks new challenges and opportunities for growth. Strong foundation in technical knowledge and operations which allows to deliver exceptional performance in tight deadlines and dynamic environments. At the same time, excel at maintaining positive relationships with colleagues and creating a harmonious workplace atmosphere.
Overview
6
6
years of professional experience
Work History
IT Support Technician
American University of Puerto Rico, Fajardo
06.2021 - Current
- Delivering comprehensive Helpdesk support to effectively address also technical needs of university community members.
- Responding swiftly to work calls and providing on-site technical assistance to minimize disruptions on campus.
- Playing pivotal role in planning and executing IT projects aimed at enhancing university's infrastructure.
- Collaborating closely with IT personnel and vendors to ensure seamless campus functioning and overcome challenges.
- Troubleshooting technical issues with proficiency, minimizing downtime and maximizing productivity.
- Expertly installing and configuring new hardware and software to improve performance of university network.
Guest Service Representative
LinkActiv
08.2019 - 01.2020
- Promptly answering incoming calls and efficiently providing guests with accurate information regardingroom availability, rates, and amenities
- Assisting guests in making reservations and ensuring they receive confirmation numbers promptly
- Resolving customer complaints and addressing any issues related to reservations with empathy andprofessionalism
- Updating guest information in the reservation system to maintain accurate records
- Addressing any questions or concerns guests may have about their stay, offering personalizedassistance
- Kevin Rosario Millán - page 1
- Providing valuable information about the local area, including transportation options and otheressential needs
- Meeting and surpassing targets for call volume and ensuring high levels of customer satisfaction.
Data Entry Clerk Data, Entry Clerk
Centro De Recaudacion De Ingresos Municipales
01.2018 - 08.2018
- Accurately enter data into the municipality's computer system or database, including property ownershipinformation, tax payment history, and contact details of property owners
- Verify the accuracy of entered data and promptly make any necessary corrections
- Maintain a record of updated properties and track those that still require data entry
- Respond to inquiries from property owners, providing them with relevant information about their taxpayments
- Assist in the preparation of reports and other documents pertaining to property taxes
- Collaborate with various departments within the municipality to ensure the accuracy and currency ofall tax-related information.
Education
Bachelor of Science - BS, Bachelor of Science - Computer and Network Technology
Inter American University of Puerto Rico
Puerto Rico2023
Associate of Science - Science in Computer and Network Technology
Inter American University of Puerto Rico
Puerto Rico2021
High School Diploma - Data Entry
Vocational Ana Delia Flores
Puerto Rico2018
Skills
- Active Directory
- Office 365 Admin Console
- Printer Installment & Support
- Campus Area Network (CAN)
- MacOS Support
- Help-Desk Support
- Network Switches Installment
Languages
Spanish
Native language
English
Advanced
C1
Linkedin Profile
LinkedIn Profile- https://shorturl.at/uvxEM
Timeline
IT Support Technician
American University of Puerto Rico, Fajardo
06.2021 - Current
Guest Service Representative
LinkActiv
08.2019 - 01.2020
Data Entry Clerk Data, Entry Clerk
Centro De Recaudacion De Ingresos Municipales
01.2018 - 08.2018
Bachelor of Science - BS, Bachelor of Science - Computer and Network Technology
Inter American University of Puerto Rico
Associate of Science - Science in Computer and Network Technology
Inter American University of Puerto Rico
High School Diploma - Data Entry
Vocational Ana Delia Flores
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