Overview
Work History
Education
Skills
Timeline
Generic

Kivia L. Morales Felicier

Canovanas

Overview

4
4
years of professional experience

Work History

Secretary to the General Manager /Customer Service Reservation Agent

GO PUERTO RICO SHUTLLE
04.2023 - Current
  • Managed online booking inquiries and assisted guests.
  • Handled billing information over phone.
  • Resolved various issues and discrepancies for customers.
  • Worked closely with front desk to ensure constant communication.
  • Provided customers with information about availability and pricing.
  • Answered incoming phone calls and developed friendly conversations with callers while answering questions, making recommendations, and leading to bookings.
  • Answered emails and quoted services.
  • Improved team coordination with regular updates on booking policies and procedures, facilitating smoother operations.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.

Customer Service/Inside Sales Representative

One Health Direct
11.2022 - 01.2023
  • Answered customers' questions regarding products.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Worked with sales team to collaboratively reach targets, consistently meeting quotas.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Verified in the system if customers were approved by health care providers.

Sales Associate

MARIANNE
01.2022 - 03.2022
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns.
  • Greeted customers.

ASSOCIATE

FIREHOUSE SUBS
09.2020 - 11.2020
  • Performed all cash management activities such as cash and credit cards
  • Cooked menu items according to specified instructions.
  • Handled high-pressure situations.
  • Operated grills, fryers and ovens to cook food items.
  • Collaborated with team members to ensure smooth workflow during peak hours, optimizing service efficiency.
  • Restocked inventory and ingredient items to maintain optimal efficiency.
  • Reduced customer waiting by batch cooking popular items during rush times.

Education

Graduate Certificate - Aesthetician/Esthetician And Skin Care Specialist.

National University College
Carolina
08-2023

S.T.E.M Robotics & Criminal Justice

UNIVERSIDAD ANA G MENDEZ
Carolina
06-2018

High School Diploma -

Angel P. Millan Rohena
Carolina
06-2018

Skills

  • Data entry proficiency
  • Document preparation
  • Time management
  • Organization
  • Calendar management
  • Active listening
  • Data entry
  • Microsoft Excel
  • Call management
  • Coordination
  • Customer service and assistance

Timeline

Secretary to the General Manager /Customer Service Reservation Agent

GO PUERTO RICO SHUTLLE
04.2023 - Current

Customer Service/Inside Sales Representative

One Health Direct
11.2022 - 01.2023

Sales Associate

MARIANNE
01.2022 - 03.2022

ASSOCIATE

FIREHOUSE SUBS
09.2020 - 11.2020

Graduate Certificate - Aesthetician/Esthetician And Skin Care Specialist.

National University College

S.T.E.M Robotics & Criminal Justice

UNIVERSIDAD ANA G MENDEZ

High School Diploma -

Angel P. Millan Rohena

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Kivia L. Morales Felicier