Krystal Rose Davila Rodriguez
Carolina,PR
Summary
Detail-oriented professional with a solid background in administrative operations and regulatory compliance. Committed to delivering high-quality support in the Department of Homeland Security. Prepared to contribute effectively to the mission through disciplined execution and a strong focus on operational excellence.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Advisor- Revenue Protection
Luma Energy, LLC
San Juan
06.2026 - Current
- Advised Luma Energy customers on billing, service, and account questions.
- Clarified billing details and payment arrangements for customers per Luma Energy guidelines.
- Resolved customer questions through phone, email, and service center communication channels.
- Reviewed account records to ensure accurate service updates and provide effective customer guidance.
- Coordinated with field and billing teams on service requests and account changes.
- Assisted customers with outage updates, service scheduling, and enrollment processes to enhance their experience.
- Coordinated with internal teams on service issues and account corrections.
- Resolved customer concerns using Luma Energy policies and procedures, ensuring compliance with [Software] standards.
Store Manager
Puma Energy- Leesan Investments, LLC
Canovanas
02.2019 - 06.2026
- Developed store tactics and strategies that drove operational performance and met sales goals.
- Managed inventory through cycle counts, audits, and shrinkage control to maintain optimal stock levels.
- Coordinated merchandising displays and store presentation standards.
- Coordinated staff scheduling and daily store coverage to ensure efficient operations.
- Recruited, trained and supervised new employees.
- Monitored inventory levels and ordered convenience store merchandise.
- Ensured compliance with safety and sanitation regulations at fuel station.
- Prepared monthly reports on sales figures, expenses, profits.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Sales Agent
Kay Jewelers
Orlando- FL
02.2017 - 01.2019
- Continuously met sales goals via strategic prospecting.
- Cultivated customer relationships through attentive and personalized service.
- Guided guests in selecting engagement rings, watches, and fine jewelry to enhance their shopping experience.
- Supported custom orders, special requests, and jewelry repair intake.
- Answered customer questions about sizing, cleaning, and jewelry care.
- Interacted positively with customers to create a welcoming environment. with each customer, providing professional, and polite support for sales and service needs.
- Maintained polished showcases, organized merchandise, and updated display cases.
- Followed store policies for returns, exchanges, and credit applications.
- Showcased products and services at trade shows and events to increase brand visibility and customer engagement.
Administrative Assistant
Genesis Security Services Inc.
San Juan, Texas
10.2025 - 06.2026
- Scheduled officer shifts and updated daily coverage calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Entered invoices, timesheets, and payroll documents accurately.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Scheduled travel arrangements for business trips, conferences, and other events.
- Worked with finance department to file receipts and reimbursements.
- Prepared incident reports and filed confidential security records.
- Contributed to the success of special projects and events by providing necessary support.
Education
High School Diploma -
Colegio Maria Auxiliadora
Carolina, PR05-2017
Associate of Science - Criminal Science
Valencia College
Orlando, FLSkills
- Billing analysis
- Customer service
- Microsoft Office
- Risk assessment
- Critical thinking
- Team player
- Negotiations
- Persuasion techniques
- Attention to detail
- Time management
- Group and individual instructions
- Bilingual (English & Spanish)
Certification
- Yosei Goyu Ryu Karate- Black Belt
Timeline
Advisor- Revenue Protection
Luma Energy, LLC
06.2026 - Current
Administrative Assistant
Genesis Security Services Inc.
10.2025 - 06.2026
Store Manager
Puma Energy- Leesan Investments, LLC
02.2019 - 06.2026
Sales Agent
Kay Jewelers
02.2017 - 01.2019
High School Diploma -
Colegio Maria Auxiliadora
Associate of Science - Criminal Science
Valencia College