Limarie Rodriguez Figueroa
Rio Grande
Summary
Adaptable Professional with 12 years of experience in customer service and proven knowledge of leadership,problem-solving,and prioritization. Aiming to leverage my abilities to successfully fill the Intake Technician role at your company. Hardworking,highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operate well in both individual and team capacities,leveraging seasoned work ethic to quickly adapt to different processes and drive company objective. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service/Security Guard Officer
Securitas- Johnson & Johnson HBO/ 40Hrs week
Guaynabo
05.2019 - Current
- Interpreting speech and/or materials between English and Spanish to clients or visitors
- Answer and manage incoming telephone call traffic between English and Spanish.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Security Guard / Screener
US Security Associates, Inc.
San Juan
01.2016 - 01.2018
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Maintained safety of residence by conducting foot patrols, monitoring vehicle traffic, and identifying unauthorized persons or vehicles on premises.
- Provided customer service assistance to staff and visitors in a professional manner.
- Check and secure building areas during off-hours to prevent entry by unauthorized individuals.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
Education
Some College (No Degree) - Physical Education
University of Carolina
Carolina, P.R.Skills
- Verbal and Written Communication(English/Spanish)
- Computer Skills
- Time Management
- Interpersonal Skills
- Access Control
- Corporate Security
- Surveillance
- Customer Complaint Resolution
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Certification
- CPR
- First Aid
Accomplishments
- Customer Service Award
Timeline
Customer Service/Security Guard Officer
Securitas- Johnson & Johnson HBO/ 40Hrs week
05.2019 - Current
Security Guard / Screener
US Security Associates, Inc.
01.2016 - 01.2018
Some College (No Degree) - Physical Education
University of Carolina
- CPR
- First Aid
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