LISA M MARQUEZ COLLAZO
Caguas,PR
Summary
Detail-oriented Licensed Pharmacist with a PharmD and Chemistry degree, bringing recent experience in retail pharmacy and the pharmaceutical industry. Skilled in delivering exceptional customer service and effectively managing urgent situations. Committed to contributing to organizational goals in a forward-thinking environment.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Pharmacist Staff
Walmart, Inc
11.2019 - Current
- Provide comprehensive patient care by processing and dispensing prescription orders, administering immunizations, and other programs in compliance with Board of Pharmacy statutes and regulations.
- Cultivated strong relationships with patients and healthcare providers to ensure optimal care. with patients and healthcare providers effectively.
- Analyzed data to enhance pharmacy performance, improve patient outcomes, and manage pharmacy operations and staff.
- Modeled and enforced customer service approaches to resolve customer needs within company guidelines.
- Ensured compliance with company and legal policies by analyzing reports, implementing loss prevention and safety controls, and overseeing safety and quality assurance reviews.
- Oversee and participate in community outreach programs, encouraging associates to serve as good members of the community.
Pharmacy Manager
Walgreens of Puerto Rico
12.2013 - 11.2019
- Assure pharmacy operations according to state regulations and company policies.
- Achieved key pharmacy indicator metrics while adhering to established budgetary guidelines.
- Supervise, train, orient and conduct performance review for technicians, interns and pharmacists.
- Evaluate and interpret the accuracy, validity, safety and completeness of information on prescription and refill requests.
- Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage.
- Collaborated closely with healthcare professionals to monitor and assess the quality and effectiveness of drug regimens.
- Coordinated, maintained and conducted medication inventories and controlled substances registries according to regulatory agencies and company policies.
- Maintained proper pharmacy inventory levels, rotated stock and immediately complied with prescription drug recalls, proper medication ordering, returns and inter-store transfers.
- Provided medication therapy management (MTM) services to eligible patients to extended patient engagement with extra counseling and follow-up adherence calls.
- Provided immunizations, travel medicine, medication therapy management and other specialty programs.
- Assured that patient profiles and prescriptions were entered into medication input software system and maintained updated records such as pharmacy files, patient and insurance profiles with strict patient confidentiality.
- Accurately recorded compounded products and prepared appropriate labels.
- Oversaw pharmacy technicians' drug preparation and distribution to ensure safe and effective patient care.
- Streamlined pharmacy operations by managing responsibilities and fostering team collaboration.
Pharmacist Staff
Walgreens of Puerto Rico
03.2013 - 12.2013
- Verified prescription accuracy, dosage, patient allergies, drug interactions, and incompatibilities to prevent medication errors.
- Monitors drug therapy for contraindications, duplicate therapy, allergies and dosing errors.
- Clarified medication orders and dosing errors with physicians to ensure patient safety and adherence to treatment protocols.
- Provided drug information and consultation to prescribers and patients, ensuring proper therapy, usage, and storage for optimal health outcomes.
- Read and interpret medication prescriptions.
- Supervises pharmacy technicians in filling prescriptions and placing orders.
- Troubleshoots problems on demand, quickly adapting to unconventional circumstances or patient needs.
Graduated Pharmacy Intern
Walmart, Inc
08.2012 - 03.2013
- Prepare prescriptions under the direct supervision of a registered Pharmacist.
- Communicate effectively and counsel customers, associates, other health care professionals, and the community at large under the direct supervision of a registered Pharmacist.
- Processed patient transactions and managed inventory levels in the pharmacy.
- Maintained accurate patient records to prevent unwanted drug interactions.
- Establish and maintain patient profiles, and prepare insurance claim forms.
- Maintain inventory and inform the pharmacist of stock needs.
- Coordinated teamwork among Pharmacy Technicians to improve operational efficiency.
- Assisted the Pharmacist with additional responsibilities to maintain smooth pharmacy function.
Pharmacy Intern
Walgreens of Puerto Rico
06.2009 - 05.2012
- Counseled patients on prescription use and medication management under supervision of registered Pharmacist.
- Facilitated effective communication with customers, associates, health care professionals, and community members.
- Trained Pharmacy Technicians and Drug Clerks on procedures and best practices.
- Completed responsibilities designated by the Pharmacist.
Quality Control Supervisor
Patheon-Mova Carolina and Caguas Site
12.2003 - 07.2008
- Supervised Stability Chemical Laboratory and ongoing operations by preparing and coordinating work schedules, reviewing laboratory assays and documentation for accuracy and timeliness, and approving test results.
- Assure strict compliance with applicable local and federal regulations, cGMP, Patheon-Mova policies, and Standard Operating Procedures.
- Ensured compliance with regulatory agencies, achieved company goals, and conducted personnel objective reviews and performance appraisals.
- Communicate effectively with clients, Quality Assurance and management to make sure routine and unscheduled testing is coordinated, completed and reported within tight deadlines.
- Provided training and career development, managed qualified personnel hiring, and justified purchases of new equipment and technologies.
- Produced reports for stability sample testing and personnel training, as well as responses to audits.
Quality Control Auditor
Patheon-Mova Carolina
01.2003 - 12.2003
- Identified analytical data deviations to uphold quality standards.
- Reviewed analytical data in QC Lab to ensure accurate final lot disposition.
- Verified equipment calibration to support consistent quality control in laboratory operations.
- Evaluate written procedures and analytical methods.
Analytical Chemist
Galephar Pharmaceutical Research
09.2001 - 01.2003
- Developed and validated methods for stability studies to ensure compliance and reliability of analytical processes.
- Analyzed data and documented findings to support decision-making and maintain regulatory standards.
- Calibrated instruments for installation and operational qualifications to uphold performance standards and ensure accurate results.
Education
DOCTOR IN PHARMACY - Puerto Rico
UNIVERSITY OF PUERTO RICO MEDICAL SCIENCE CAMPUS
Puerto Rico05-2012
BS NATURAL SCIENCE - INDUSTRIAL CHEMISTRY
UNIVERSITY OF PUERTO RICO HUMACAO CAMPUS
Humacao, Puerto Rico01-2002
Skills
- Immunization administration
- Medication management strategies
- Drug utilization review
- Therapy management
- Patient-centered care
- Patient counseling
- Health education
- Pharmacy software expertise
- CGMP compliance
- Pharmacy regulations compliance
- Drug safety guidelines
- USP standards knowledge
- Quality control
- Inventory management
- Operating procedures
- Corrective actions
- Time management skills
Certification
- Registered Pharmacist from the Colegio de Farmacéuticos de Puerto Rico
- Certified Immunizer from American Pharmacists Association
- American Heart Association Basic Life Support Certified (BLS)
Timeline
Pharmacist Staff
Walmart, Inc
11.2019 - Current
Pharmacy Manager
Walgreens of Puerto Rico
12.2013 - 11.2019
Pharmacist Staff
Walgreens of Puerto Rico
03.2013 - 12.2013
Graduated Pharmacy Intern
Walmart, Inc
08.2012 - 03.2013
Pharmacy Intern
Walgreens of Puerto Rico
06.2009 - 05.2012
Quality Control Supervisor
Patheon-Mova Carolina and Caguas Site
12.2003 - 07.2008
Quality Control Auditor
Patheon-Mova Carolina
01.2003 - 12.2003
Analytical Chemist
Galephar Pharmaceutical Research
09.2001 - 01.2003
DOCTOR IN PHARMACY - Puerto Rico
UNIVERSITY OF PUERTO RICO MEDICAL SCIENCE CAMPUS
BS NATURAL SCIENCE - INDUSTRIAL CHEMISTRY
UNIVERSITY OF PUERTO RICO HUMACAO CAMPUS