Luiggy Castaldi Saab
Vega Alta
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Diligent College Student focused on Business Administration with a Degree in Managment and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
1
1
year of professional experience
Work History
Embajador
A Dorado Beach Ritz Carlton Reserve
Dorado
2023.05 - Current
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Achieved cost-savings by developing functional solutions to problems.
- Planned and completed group projects, working smoothly with others.
- Understood and followed oral and written directions.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Answered 22 calls per shift to assist with customer questions and concerns.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Maintained schedule of class assignments to meet deadlines.
- Recognized by management for providing exceptional customer service. I have been offered a job as an Embajador Supervisor by the Embajadores Manager Arleene Morales.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Embajador Runner
A Dorado Beach Ritz Carlton Reserve
Dorado
2023.11 - 2024.05
- Delivered products to customer locations on time.
- Planned and completed group projects, working smoothly with others.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Modified existing software systems to enhance performance and add new features.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Adhered strictly to company regulations concerning safety standards at all times.
- Maintained up-to-date records of deliveries made.
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
- Checked incoming orders against shipping documents to verify accuracy of shipments received.
- Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
- Stocked displays with new and transferred merchandise.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Stocked service supply areas with tableware, garnishes and prepared food.
- Organized the storeroom to ensure a safe working environment.
- Assisted in stocking shelves with inventory as needed.
- Sorted mail, packages, letters and interdepartmental correspondence and delivered to company employees.
- Effectively multitasked within fast-paced environment.
- Performed basic vehicle maintenance such as checking oil, fluids, tire pressure.
- Engaged inventory control skills to keep careful eye on supplies.
- Cleaned and maintained work areas on a regular basis.
- Participated in ongoing training to enhance job skills and knowledge.
Lead Housekeeper
Dorado Beach a Ritz Carlton Reserve
Dorado
2023.02 - 2023.11
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Performed regular audits of cleaning supplies and equipment; placed orders when necessary.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Communicated with maintenance team on damages to repair.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Inspected linen closets, storage areas, laundry rooms, and other facilities regularly to ensure adequate supplies are available.
- Assisted with deep cleaning projects such as carpet shampooing or window washing when necessary. Every year the Hotel goes into "Care" which they deep cleaned and maintain all the buildings.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered products to customer locations on time.
- Worked with cross-functional teams to achieve goals.
- Collaborated with others to discuss new opportunities.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Brigida Alvarez Rodriguez
Vega Baja05.2020
High School Diploma -
Lady of The Rosary
Vega Baja05.2016
High School Diploma -
Carribean Christian Academy
Dorado05.2012
Skills
- Multitasking
- Teamwork and Collaboration
- Flexible and Adaptable
- Friendly, Positive Attitude
- Public Speaking
- Written Communication
- Problem Resolution
- Quality Assurance
- Calm Under Pressure
- Data Entry
- Computer Software Skills
- Responsible and Punctual
- Analytical
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Accomplishments
- Academic excellence. (Caribbean Christian Academy, Dorado. PR., Our Lady of the Rosary School, Vega Baja PR. And Brigida Alvarez Rodriguez specialized in Science and Mathematics.
- Highlighted athlete (Our Lady of the Rosary School, Vega Baja PR. And Brigida Alvarez Rodriguez specialized in Science and Mathematics).
As an event manager Boat Competitions, (Brigida Alvarez Rodriguez specialized in Science and Mathematics.)
Scientific Fair winner (Our Lady of the Rosary School, Vega Baja PR. And Brigida Alvarez Rodriguez specialized in Science and Mathematics )
Mathematic Fair winner (Brigida Alvarez Rodriguez specialized in Science and Mathematics).
Mayor scholarship ( Brigida Alvarez Rodriguez specialized in Science and Mathematics)
Piense scholarship( Brigida Alvarez Rodriguez specialized in Science and Mathematics).
Timeline
Embajador Runner
A Dorado Beach Ritz Carlton Reserve
2023.11 - 2024.05
Embajador
A Dorado Beach Ritz Carlton Reserve
2023.05 - Current
Lead Housekeeper
Dorado Beach a Ritz Carlton Reserve
2023.02 - 2023.11
High School Diploma -
Brigida Alvarez Rodriguez
High School Diploma -
Lady of The Rosary
High School Diploma -
Carribean Christian Academy
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