Mariela Morales
Toa Alta
Summary
Proven server with a track record of enhancing guest experiences at Chili's Bar and Grill, adept in multitasking and maintaining a professional appearance. Excelled in upselling techniques, boosting sales, and resolving customer complaints efficiently. Brings exceptional customer service and a strong work ethic to the table, ensuring memorable dining experiences. Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
16
16
years of professional experience
Work History
Mesera
KGB
01.2024 - Current
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Contributed to inventory management by monitoring stock levels.
Mesera
Chilis's Bar and Grill
02.2009 - 08.2021
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
High School Diploma -
Nicolas Sevilla
Toa Alta, Puerto Rico05-2007
Skills
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Menu Memorization
- Food Running
- Service prioritization
- Food safety understanding
- Sales Techniques
- Quality Control
- Beverage Preparation
- Server training
- Positive and professional
- High Energy and Stamina
- Excellent Communication
- Teamwork and Collaboration
- Conflict and Complaint Resolution
- Multitasking Abilities
- Team Leadership
- Cleaning and sanitizing
- Organizational Skills
Timeline
Mesera
KGB
01.2024 - Current
Mesera
Chilis's Bar and Grill
02.2009 - 08.2021
High School Diploma -
Nicolas Sevilla