Ángel M. De Jesús Rivera
Toa Alta
Summary
To obtain a challenging position that allows me the opportunity to grow as an employee and as a person. Making my relevant skills and knowledge available to your organization. Gain new experiences to perform as an effective member of a team.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
TOLIC
03.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cook Shift Leader
Pure
05.2024 - 03.2025
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
Chef
Restaurante Flor de Sal, Dorado
07.2023 - 03.2024
- Kitchen management: broiling, grilling, frying, baking
- Prepare and serve fine dining cover plates
- Closing duties: cleaning service and organizing for next shift
Chief Cook
El Taller Tacos, Guaynabo
06.2021 - 06.2023
- In charge of shop in absence of the Head Chef
- Collaborated with Head Chef on menu design, special offers and innovative recipes
- Prepare and serve short order plates
- Kitchen management: broiling, grilling, frying, baking
- Key closing duties: cleaning service and organizing for next shift
Insurance Agent
AFLAC
05.2004 - 09.2008
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Education
Doctorate - Medicine
Northern Catholic University
Dom Rep03.2014
Skills
- Excellent interpersonal relationships
- Ability to develop strong relationships with clients
- Effective communication
- Writing Skills
- Leadership
- Teamwork
- Problem-solving
- Time management
- Operation management
- Exceptional memory
- Detail-oriented and creative
- Collaboration
- Full bilingual
Timeline
Customer Service Representative
TOLIC
03.2025 - Current
Cook Shift Leader
Pure
05.2024 - 03.2025
Chef
Restaurante Flor de Sal, Dorado
07.2023 - 03.2024
Chief Cook
El Taller Tacos, Guaynabo
06.2021 - 06.2023
Insurance Agent
AFLAC
05.2004 - 09.2008
Doctorate - Medicine
Northern Catholic University
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