Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Hassan Jiménez

Corozal

Summary

To obtain a job that allows me to develop my abilities to the maximum and put into practice all my knowledge in order to achieve the established goals.

Overview

7
7
years of professional experience

Work History

Bilingual Customer Service Representative

Insight Communications Corp
06.2023 - Current
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Maintained and managed customer files and databases.

Customer Service

Aguilar Food Services, LLC/ Aguilar Enterprises, LLC
09.2021 - 03.2023
  • Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.

Customer Service Representative

Grainger Industrial Supply, Corp
02.2019 - 01.2020
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Oriental Bank
01.2018 - 12.2018
  • Call Center
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Associate Degree - Medical Insurance Coding And Billing

National University College, NUC
Bayamón, Puerto Rico
12.2021

High School Diploma -

Advance Central College, Inc.
Corozal, PR
12.2014

Skills

  • Call Center Operations
  • Database Management
  • Customer Service
  • Computer Skills
  • Data Entry
  • Translation and Interpretation Services

Timeline

Bilingual Customer Service Representative

Insight Communications Corp
06.2023 - Current

Customer Service

Aguilar Food Services, LLC/ Aguilar Enterprises, LLC
09.2021 - 03.2023

Customer Service Representative

Grainger Industrial Supply, Corp
02.2019 - 01.2020

Customer Service Representative

Oriental Bank
01.2018 - 12.2018

Associate Degree - Medical Insurance Coding And Billing

National University College, NUC

High School Diploma -

Advance Central College, Inc.
Pamela Hassan Jiménez