To obtain a job that allows me to develop my abilities to the maximum and put into practice all my knowledge in order to achieve the established goals.
Overview
7
7
years of professional experience
Work History
Bilingual Customer Service Representative
Insight Communications Corp
06.2023 - Current
Assisted customers with Spanish-language inquiries in a timely and professional manner.
Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Maintained and managed customer files and databases.