Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Patricia Maldonado

Summary

Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.

Overview

2
2
years of professional experience

Work History

Telephone Banking Consultant

Popular Bank Of PR
12.2023 - Current
  • Improved customer satisfaction by addressing and resolving telephone banking inquiries in a timely manner.
  • Delivered exceptional customer experiences by maintaining up-to-date knowledge on bank policies, products, and services.
  • Enhanced client loyalty through efficient handling of account-related requests, such as balance inquiry and transaction details.

Customer Service and Sales Rep.

First Bank
02.2023 - 08.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Managed high volumes of daily calls while maintaining a professional demeanor under pressure.
  • Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
  • Investigated disputes and handled suspected fraud with diligence and attention to detail.

Disaster Relief Agent (Temp. Job)

FEMA
10.2022 - 01.2023
  • Resolved caller issues quickly and thoroughly.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Maintained comprehensive product and service knowledge for accurate, informative customer advice.

Education

Associate of Science - Police Science

Interamerican University of PR
San Juan, Puerto Rico
2014

High School Diploma -

San Juan Educational School
San Juan, Puerto Rico
2011

Skills

  • Operational Efficiency
  • Know Your Customer
  • Payment Processing
  • Creative Thinking
  • Customer Service-Oriented
  • Proactive and Self-Motivated

Languages

Spanish
Native language
English
Advanced
C1
Spanish
Proficient
C2

Timeline

Telephone Banking Consultant

Popular Bank Of PR
12.2023 - Current

Customer Service and Sales Rep.

First Bank
02.2023 - 08.2023

Disaster Relief Agent (Temp. Job)

FEMA
10.2022 - 01.2023

Associate of Science - Police Science

Interamerican University of PR

High School Diploma -

San Juan Educational School

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Patricia Maldonado