Raiza Serrano
Caguas
Summary
Driven professional with a track record of enhancing audit accuracy rates and improving customer engagement at Sam's Club. Excelled in roles requiring attention to detail and excellent communication, including HR and administrative positions at the American Military Academy. Skilled in Microsoft Excel and teamwork, consistently delivering results that exceed expectations.
Overview
20
20
years of professional experience
Work History
HR Assistant
American Military Academy
08.2022 - Current
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
Receptionist Administrator
American Military Academy
08.2012 - 08.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Price Auditor
Sam's Club
11.2004 - 06.2008
- Effectively managed workload to complete audit tasks within specified deadlines, consistently meeting or exceeding management expectations.
- Ensured compliance with legal regulations concerning prices by staying informed about current legislation and consumer protection laws related to retail sales practices.
- Implemented quality control measures to minimize errors in the auditing process, resulting in improved accuracy rates over time.
- Supported inventory management by identifying discrepancies between physical stock and system records during audits.
Education
No Degree - Social Sciences
University of Puerto Rico-Rio Piedra Campus
Rio PiedrasSkills
- Microsoft Excel
- Competitor Analysis
- Forecasting
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Customer Satisfaction
Languages
Spanish
Native language
English
Proficient
C2
Timeline
HR Assistant
American Military Academy
08.2022 - Current
Receptionist Administrator
American Military Academy
08.2012 - 08.2022
Price Auditor
Sam's Club
11.2004 - 06.2008
No Degree - Social Sciences
University of Puerto Rico-Rio Piedra Campus
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