Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rosa Melisa López

Aguadilla,PR

Summary

Bilingual Senior HR Business Partner & Certified Executive Coach with 15+ years of experience supporting Sales, Commercial Strategy, Finance, and Corporate Strategy. Skilled at aligning people strategy with business goals, leveraging Power BI and HR analytics to forecast workforce needs, and driving organizational design, succession planning, and leadership development. Recognized for creating scalable programs, including a Coaching Pilot for High-Performing Leaders, and guiding employees through career transitions after reorganizations.

Overview

12
12
years of professional experience
1
1
Certificate

Work History

Internal Executive Coach & Senior HR Business Partner

Abarca Health
01.2021 - Current
  • Deliver high-impact coaching to senior and emerging leaders, integrating GROW, Gallup Strengths, and WHY.OS frameworks.
  • Partner with business leaders to align organizational goals with talent strategies, performance culture, and leadership readiness.
  • Co-design and launch internal coaching strategy and leadership development programs.
  • Use Gallup Strengths, DISC, and team assessments to enhance cross-functional collaboration and accountability.
  • Advise on change initiatives, return-to-office strategies, and role clarity optimization during rapid company growth.
  • Led change management efforts, ensuring smooth transitions.
  • Evaluated HR metrics to identify trends, measure success, and make data-informed decisions about ongoing strategic priorities.
  • Managed sensitive employee relations issues, fostering a positive work environment for all staff members.
  • Collaborated with business leaders to align HR objectives with strategic goals.
  • Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
  • Facilitated team-building activities and initiatives, improving collaboration and engagement.

Corporate HR Generalist

Urban Strategies, Inc.
08.2019 - 12.2021
  • Led strategic HR support across 10+ states; grew workforce from 50 to 650+ employees in under 24 months.
  • Designed and implemented company-wide HRIS integration and onboarding systems.
  • Developed HR team structure, recruited HR personnel, and built scalable processes for compliance and growth.
  • Coached Leaders and promoted internal development.
  • Maintained up-to-date records of employee information in HRIS system, ensuring accurate reporting and data-driven decision making.
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
  • Facilitated criminal background check process for new hires.
  • Conducted confidential investigations of discrimination, harassment and workplace violence.
  • Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
  • Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.
  • Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
  • Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
  • Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
  • Coached managers through employee engagement, documentation, discipline and performance improvement plans.
  • Improved operational processes resulting in productivity increase in HR department.

HR Consultant (Freelance)

Various
01.2014 - 01.2019
  • Provided HR and coaching services to startups and SMEs in healthcare, education, and hospitality.
  • Designed HR departments, automated systems, and advised on mergers and talent strategy.
  • Delivered leadership coaching for first-time managers and senior teams, supporting culture transformation.
  • Participated on local and organization-wide committees that focused on projects that moved organization forward and towards meeting strategic goals.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.

Human Resources Manager

Samaritan's Purse
01.2018 - 01.2019
  • Established HR function and processes post-disaster; led compliance, payroll, and workforce planning.
  • Coach the Executive Team.
  • Created career development tools and increased LMS participation by 60%.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.

Education

BBA - Human Resource Management

Liberty University

Skills

  • Executive Coaching
  • Leadership Development
  • Strategic HR Business Partnership
  • Employee Experience
  • Coaching Frameworks
  • Digital HR Systems
  • US/PR Labor Law

Certification

  • ICF-Certified Executive Coach, International Coaching Federation (ACC Path)
  • Project Management Simplified, Lynda.com
  • Change Management Certification, 2025-05-01

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Internal Executive Coach & Senior HR Business Partner

Abarca Health
01.2021 - Current

Corporate HR Generalist

Urban Strategies, Inc.
08.2019 - 12.2021

Human Resources Manager

Samaritan's Purse
01.2018 - 01.2019

HR Consultant (Freelance)

Various
01.2014 - 01.2019

BBA - Human Resource Management

Liberty University

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Rosa Melisa López