Sarai Maldonado Collazo

• Provided administrative support to coordinator program, handling inquiries, data entry, and confidential document management.
• Responded to customer inquiries, resolved service issues, and offered technical support on email, phone, and in-person.
• Managed social media accounts (Facebook, Instagram), developing content strategies, creating visuals with Canva and Adobe Express.

• Supported strategic planning through comprehensive research, data analysis, and informed decision-making.
• Conducted market analysis, including SWOT, target market identification, industry trends, and competitor insights.
• Evaluated DECEP’s customer services and experiences using online survey data.
• Assisted in collecting primary data from focus groups with UPR-RP departments and division leaders to identify SBUs' key information needs, resource gaps, and target market insights.

• Verified items, prices, processed refunds and payment transactions at the cash register (cash, card, or check).
• Ensured high customer satisfaction and personalized.
• Resolved customer issues with knowledgeable and friendly service promptly.
• Promoted impulse sales by highlighting and suggesting additional products at the checkout.
• Assisted with stocking and organizing products on shelves.

• Collaborated with team members to maintain an efficient workflow.
• Sorted packages by size, weight, and destination to ensure accurate delivery.
• Operated RF scanners and conveyor systems to streamline package flow.
• Inspected packages for damage and correct labeling.
• Supported peak periods by working extended shifts.
• Evaluated returned items for resale and repackage suitability.
• Ensured compliance with safety standards and performed equipment maintenance.

• Organized and maintained records of volunteer hours for the Red Kettle Campaign of the Christmas season and worked with other volunteers to create a positive and efficient work environment.
• Participated in a training program at the front desk, where I greeted visitors upon arrival, answered phone calls, and learned to operate the desk phone.

Other tasks as volunteer

• Contributed by assisting during emergency situations and worked in the Salvation Army food truck, serving meals and providing support to those in need.
• Collaborating with other volunteers, I counted the money collected in the Red Pots and ensured accurate reporting for fundraising efforts during the Christmas season.