Sarai Maldonado Collazo
Guaynabo,PR
Summary
Motivated marketing student seeking a position to apply and strengthen skills in the marketing field. Committed to learning from real-world challenges and contributing to company success. Strong work ethic, adaptability, and interpersonal skills enable effective independent or teamwork.
Overview
9
9
years of professional experience
1
1
Language
Work History
Programa Adelanta" Assistant
DECEP UPRRP
Rio Piedras
05.2024 - Current
- Division of Continuing Education and Professional, Provided administrative support to coordinator program, handling inquiries, data entry, and confidential document management
- Responded to customer inquiries, resolved service issues, and offered technical support on email, phone, and in-person
- Managed social media accounts (Facebook, Instagram), developing content strategies, creating visuals with Canva and Adobe Express.
Marketing Strategy Collaborator
DECEP UPRRP
08.2023 - 05.2024
- Division of Continuing Education and Professional Studies), Rio Piedras, Puerto Rico
- Supported strategic planning through comprehensive research, data analysis, and informed decision-making
- Conducted market analysis, including SWOT, target market identification, industry trends, and competitor insights
- Evaluated DECEP's customer services and experiences using online survey data
- Assisted in collecting primary data from focus groups with UPR-RP departments and division leaders to identify SBUs' key information needs, resource gaps, and target market insights.
Cashier and Acai
Bowl Server
Guaynabo, PR
11.2020 - 02.2024
- Verified items, prices, processed refunds and payment transactions at the cash register (cash, card, or check)
- Ensured high customer satisfaction and personalized
- Resolved customer issues with knowledgeable and friendly service promptly
- Promoted impulse sales by highlighting and suggesting additional products at the checkout
- Assisted with stocking and organizing products on shelves.
Sortation Associate
Amazon
Ashland, VA
01.2022 - 08.2022
- Collaborated with team members to maintain an efficient workflow
- Sorted packages by size, weight, and destination to ensure accurate delivery
- Operated RF scanners and conveyor systems to streamline package flow
- Inspected packages for damage and correct labeling
- Supported peak periods by working extended shifts
- Evaluated returned items for resale and repackage suitability
- Ensured compliance with safety standards and performed equipment maintenance.
Volunteer
The Salvation Army, San Juan Central Corps
San Juan, PR
01.2016 - 10.2017
- Organized and maintained records of volunteer hours for the Red Kettle Campaign of the Christmas season and worked with other volunteers to create a positive and efficient work environment
- Participated in a training program at the front desk, where I greeted visitors upon arrival, answered phone calls, and learned to operate the desk phone
- Other tasks as volunteer
- Contributed by assisting during emergency situations and worked in the Salvation Army food truck, serving meals and providing support to those in need
- Collaborating with other volunteers, I counted the money collected in the Red Pots and ensured accurate reporting for fundraising efforts during the Christmas season.
Education
BA - Business Administration, Marketing Management
06.2025
Diploma - Accounting Assistant and Data Entry
06.2018
Skills
- Adaptability & Flexibility
- Effective Organization
- Customer Service and Conflict Resolution
- Attention Detail
- Collaboration Teamwork
- Interpersonal Skills and Communication
- Content Creation Tools (Canvas, Adobe Express, Meta Business Site)
- Knowledge on Social Media Management (Facebook, Instagram)
- Highly skilled in MS Office
- Data Organization and Document Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Programa Adelanta" Assistant - DECEP UPRRP
05.2024 - Current
Marketing Strategy Collaborator - DECEP UPRRP
08.2023 - 05.2024
Sortation Associate - Amazon
01.2022 - 08.2022
Cashier and Acai - Bowl Server
11.2020 - 02.2024
Volunteer - The Salvation Army, San Juan Central Corps
01.2016 - 10.2017
University of Puerto Rico, Río Piedras - BA, Business Administration, Marketing Management
Margarita Janer Palacios's School - Diploma, Accounting Assistant and Data Entry
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