Tamish G. Pagan Rodriguez
Carolina
Summary
Customer focused aviation professional with hands on airport operations experience and a strong foundation in teamwork, communication, and problem-solving. Proven ability to perform in fast paced, high pressure environments while delivering exceptional passenger service. Bilingual in English and Spanish, with a commitment to safety, efficiency, and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Airport Support Agent
GMD / Airport Operations
01.2024 - Current
- Assist passengers with mobility needs by providing safe and efficient wheelchair transportation throughout the airport
- Ensure passenger comfort, dignity, and timely arrival to gates, check-in, and connecting flights
- Communicate effectively with airline staff and airport personnel to coordinate passenger movement
- Maintain high standards of customer service in a fast-paced airport environment
- Follow safety procedures and airport regulations at all times
Administrative Assistant / Helper
Tamish Pagan Electric
01.2023 - 01.2024
- Provided customer service and managed client communications.
- Prepared job estimates, handled documentation, and maintained records.
- Assisted in installation and maintenance of air conditioning systems.
Host
Olive Garden
01.2022 - 01.2023
- Delivered excellent customer service by greeting and seating guests efficiently.
- Managed waitlists and coordinated seating arrangements.
- Maintained organization and cleanliness of front-of-house operations.
Maintenance Worker
INSEC
01.2022 - 01.2022
- Maintained outdoor areas and ensured cleanliness of facilities.
- Performed debris removal and general maintenance tasks.
Education
Bachelor of Science - Airways Sciences Management (Professional Pilot)
Universidad Interamericana de Puerto Rico
Bayamón, PR04.2026
High School Diploma - undefined
Escuela Superior Juan Ponce de León II
Florida, PR01.2022
Skills
- Bilingual (English & Spanish)
- Customer Service Excellence
- Airport Operations Support
- Multitasking & Time Management
- Team Collaboration
- Microsoft Office
- Attention to Detail
- High-Pressure Performance
References
References available upon request.
Timeline
Airport Support Agent
GMD / Airport Operations
01.2024 - Current
Administrative Assistant / Helper
Tamish Pagan Electric
01.2023 - 01.2024
Host
Olive Garden
01.2022 - 01.2023
Maintenance Worker
INSEC
01.2022 - 01.2022
High School Diploma - undefined
Escuela Superior Juan Ponce de León II
Bachelor of Science - Airways Sciences Management (Professional Pilot)
Universidad Interamericana de Puerto Rico