Taysha A Verdejo Sanjurjo
San Juan
Summary
Efficient employee offering customer service expertise combined with detail-oriented nature and excellent time-management skills. Organized and dependable with good problem-solving skills and self-directed attitude. Committed to maintaining high levels of customer service in all interactions.
Overview
12
12
years of professional experience
Work History
Tour Guide
SplashVenture
05.2020 - 07.2024
- Built personal relationships with guests to promote positive experiences.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Collected and deposited payments from guests.
- Supported marketing efforts by creating content for social media platforms, showcasing unique aspects of the tours offered.
- Streamlined booking processes by implementing an online reservation system, resulting in reduced wait times for customers and increased efficiency for staff members.
Sales Promoter
Constellation Health
08.2015 - 12.2015
- Provided coupons, product samples and informational brochures to customers.
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
- Created and perfected various pitch promotions to attract customers toward products.
- Requested contact information from potential customers to provide additional information.
- Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.
Executive Assistant
Town Hall/Municipal Legislature Dept.
08.2012 - 05.2013
- Handled confidential and sensitive information with discretion and tact.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Ensured timely delivery of transcripts by managing multiple projects simultaneously, prioritizing deadlines and multitasking effectively.
- Managed sensitive audio recordings securely throughout the transcription process, safeguarding clients'' data privacy.
- Improved transcript quality by proofreading and editing documents for grammar, punctuation, and formatting consistency.
- Reduced turnaround time for transcript delivery by implementing effective time management strategies and staying organized under pressure.
Education
Doctorate - Veterinary
Universidad Del Turabo
Gurabo, PRHigh School Diploma - Executive Assistant
Vocacional Ana D. Flores Santana
Fajardo, PR05.2013
Skills
- Customer Engagement
- Marketing
- Bilingual
- Public Speaking
- Exceptional communication
- Strong grammar knowledge
- Problem-Solving
- Teamwork and Collaboration
- Multitasking
- Product Knowledge
- Customer Service
Timeline
Tour Guide
SplashVenture
05.2020 - 07.2024
Sales Promoter
Constellation Health
08.2015 - 12.2015
Executive Assistant
Town Hall/Municipal Legislature Dept.
08.2012 - 05.2013
Doctorate - Veterinary
Universidad Del Turabo
High School Diploma - Executive Assistant
Vocacional Ana D. Flores Santana
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