VALERIA C RODRÍGUEZ ESTRONZA
Mortgage Loan Representative
Bayamón
Summary
Committed to maintaining professional relationships to increase profitability and drive business results. Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 5 years of assisting clients, scheduling payments and reviewing credit histories. Organized and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Mortgage Loan Servicing Representative
Banco Popular de Puerto Rico
03.2018 - Current
- Developed and maintained relationships with customers, lenders and other third parties.
- Proved successful working within tight deadlines and a fast-paced environment.
- Researches complaints or concerns and corrects or adjusts records, as needed.
Alumni Development
EPRA
09.2017 - 04.2020
- Coordinated events to encourage community involvement and increase awareness of organization's mission.
- Program activities and workshops for the alumni to guarantee personal and professional growth.
- Planned and implemented fundraising events.
Community Management Intern
Walgreens
06.2016 - 08.2016
- Help fulfill their mission of making people’s lives easier.
- Responsible for everything, from cash register operations and customer service to merchandising.
- Store inventory and maintain store signage and displays.
- Worked within budgetary guidelines to delivery quality services.
Project Manager
Eco Libros
01.2017 - 08.2017
- Monitored project performance to identify areas of improvement and make adjustments.
- Upsell products to meet sales targets utilizing referral base and strong customer relationships.
- Manage shelf stocking and pricing activities.
Education
BBA - Business Administration
University of Puerto Rico
Bayamón, PR08.2017
High School
Academia San José HS
Guaynabo, PR05.2012
Skills
- Strategic Financial Planning
- Macintosh and Microsoft Office (Word, Power Point and Excel, Keynote)
- Customer Interaction
- Customer Service
- Quality Control
- Typing Proficiency
- Computer Proficiency
- Issue and Complaint Resolution
- Communications Strategies
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Mortgage Loan Servicing Representative
Banco Popular de Puerto Rico
03.2018 - Current
Alumni Development
EPRA
09.2017 - 04.2020
Project Manager
Eco Libros
01.2017 - 08.2017
Community Management Intern
Walgreens
06.2016 - 08.2016
BBA - Business Administration
University of Puerto Rico
High School
Academia San José HS
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