William Santos Sierra
Aguas Buenas
Summary
Detail-oriented Data Entry Specialist recognized for exceptional database management and bilingual communication skills at Departamento de Salud PR. Proven track record in training personnel and resolving inventory discrepancies, demonstrating adaptability in high-pressure environments. Committed to enhancing operational efficiency and supporting public health initiatives, particularly in vaccination efforts.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Data Entry Specialist
Departamento de Salud PR
Bayamon
09.2021 - Current
- Experience on the data entry of PREIS (Puerto Rico Electronic Immunization System)
- Manage vaccine wastage of COVID - 19 in the platform
- Create users accounts to the platform (providers and schools)
- Create duplicates of COVID - 19 Vaccination Record Cards
- Tutoring and answering questions about the system to users
- Manage VFC order approvals and resolving inventory issues in time of need
- Provide all sorts of training of the PREIS System to Vaccination Providers and School Nurse if needed
- Troubleshooting Log tag, Signature pad, electronic equipment, and software (Outlook, Word, etc.)
- Auditorium of schools making sure the students have an update vaccine report
- Create tutorials about the system
- Answer phone calls (customers, providers, schools, etc.) and troubleshooting if needed
- Manage the region inventory we have in the office
- Support vaccination events
- Support mandatory visits to providers (VFC and COVID-19) if needed
Technician Facilitator
Kelly Services / Ricoh
Guaynabo
12.2020 - 08.2021
- Update database with information quickly and efficiently
- Provide accurate information to customers
- Respond to all inquiries and requests in a timely manner
- Management of confidential information
- Use of a Fiery command center connected to a main server with customer requests
Student Internship
National University College Technician Division IBC
Caguas
11.2019 - 03.2020
- Converse with customers to determine details of equipment problems
- Advise customers concerning equipment operation, maintenance, or programming
- Test new systems to ensure that they are in working order
Military Police
Army National Guard of Puerto Rico
FT Buchanan
11.2010 - 04.2018
- Inspect public establishments to ensure compliance with rules and regulations
- Evaluate complaint and emergency-request information to determine response requirements
- Patrol specific area on foot, horseback, or motorized conveyance, responding promptly to calls for assistance
- Record facts to prepare reports that document incidents and activities
Education
University Diploma - Repair And Network Technician
National University College Technician Division IBC
Caguas, Puerto Rico04.2020
Bachelor Degree - Information Technology With Major in Information A
National University College Online
Online DivisionSkills
- Bilingual Communications
- Adaptability
- Teamwork
- Computer Skills
- Active Listening
- Database management
- Inventory management
Languages
Spanish
First Language
English
Proficient (C2)
C2
Certification
- CompTIA IT Fundamentals (ITF+)
Timeline
Data Entry Specialist
Departamento de Salud PR
09.2021 - Current
Technician Facilitator
Kelly Services / Ricoh
12.2020 - 08.2021
Student Internship
National University College Technician Division IBC
11.2019 - 03.2020
Military Police
Army National Guard of Puerto Rico
11.2010 - 04.2018
University Diploma - Repair And Network Technician
National University College Technician Division IBC
Bachelor Degree - Information Technology With Major in Information A
National University College Online
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