Yvettte Alvarez
Po Box 9023302 San Juan ,PR
Summary
Looking to obtain a position in a dynamic and innovative organization to apply the skills obtained and acquire knowledge that can drive to success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering excellent interpersonal communication, relationship management, customer service and presentation skills.
Overview
16
16
years of professional experience
Work History
Key Holder
Pandora / Blue Diamond Boutique, Carolina P.R
2022.05 - 2022.12
- Lead team to successfully deliver multiple task and increased sales number that where assign.
- Support function of business operations in general.
- Ensure exceptional customer service with all customers.
- Aim to create positive environment by communicating with team members, setting clear goals, and monitoring performance.
- Successfully led team to exceed sales goals while maintaining excellent customer satisfaction.
Mortgage Technician
Banco Popular P.R, San Juan P.R
2019.07 - 2022.03
- Responsible for performing variety of administrative tasks associated with maintenance and monitoring of Hazard Condominium Insurance polices.
- Ensure that payments of policies were met monthly as it expires.
- Make sure to work reports related to insurance unit and electronic transmissions for massive payments.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Identified issues, analyzed information and provided solutions to problems
Assistant Manager
Xilef MB Inc, San Juan P.R
2016.04 - 2019.06
- Manage Air-BNB apartments and rental apartments.
- In charge of various office duties such as answering calls, completing insurance forms and payroll.
- Prepared contracts and related documentation according to strict standards.
- Recorded supporting documentation for phone calls and written correspondence to provide tracking and to ensure compliance.
- Supervised day-to-day operations to meet performance, quality and service expectations
Beauty Consultant, CSR
Sears Roebuck, Mayaguez P.R
2006.10 - 2015.09
- Ensure quality service in compliance with company specifications.
- Analyze and record operational data and write related activity reports.
- Work in deferent beauty lines counter like, Lancôme, Elizabeth Arden and Clarins.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection
- Identified client needs and recommended products based on preferences and requirements
Education
Bachelor of Arts - Liberal Studies
Pontificia Universidad Católica Recinto
Ponce05.2015
Skills
- Proficient with Risk Man Condominium, AMS 360, MSP, Outlook, MS Word, Excel, Power Point, Microsoft 360, Google Docs.
- Leadership and negotiation skills.
- Team worker who can adapt in highly dynamic and changing situations.
- Charismatic and confident public speaker.
- Ability to maintain good interpersonal relationships.
- Good oral expression, diction, and tone of voice.
- Integrity and Responsible.
Languages
Spanish
Native language
English
Advanced
C1
LICENSES
Real Estate Broker, State of P.R.
License Num. C- 19503
Expires: Nov 20,2022
Timeline
Key Holder
Pandora / Blue Diamond Boutique, Carolina P.R
2022.05 - 2022.12
Mortgage Technician
Banco Popular P.R, San Juan P.R
2019.07 - 2022.03
Assistant Manager
Xilef MB Inc, San Juan P.R
2016.04 - 2019.06
Beauty Consultant, CSR
Sears Roebuck, Mayaguez P.R
2006.10 - 2015.09
Bachelor of Arts - Liberal Studies
Pontificia Universidad Católica Recinto
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