Zwinda Ferreras
Trujillo Alto
Summary
Accomplished Real Estate Agent and Property Management Administrator at Quality Service Group LLC, excelent in negotiation and property valuation, leveraging strong organizational skills to exceed client expectations. Achieved significant client base expansion through effective sales presentations and market analysis. Expert in streamlining processes for efficiency, ensuring high levels of customer satisfaction and repeat business.
Overview
14
14
years of professional experience
Work History
Real Estate Agent
Self
01.2020 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Advised clients on market conditions and property value for informed decision-making.
- Presented purchase offers to sellers for consideration.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Conducted comprehensive market analysis to identify opportunities for investors.
Property Management Administrator
Quality Service Group LLC (owner)
02.2010 - 07.2024
- Improved property curb appeal by maintaining landscaping, exterior lighting, and signage consistent with community''s aesthetic standards.
- Ensured timely maintenance collection by establishing clear payment policies and consistently following up with delinquent owners.
- Managed a team of maintenance staff, providing guidance, training, and support to ensure optimal performance levels.
- Conducted regular property inspections to identify potential safety hazards, code violations, and necessary repairs.
- Implemented preventive maintenance programs that reduced the frequency of costly breakdowns in building systems and equipment.
- Reduced overall property expenses by implementing cost-effective maintenance strategies and negotiating vendor contracts.
- Coordinated emergency response plans for various scenarios, ensuring the safety of owners and minimizing property damages during incidents.
- Increased property value by overseeing timely renovations, upgrades, and improvements to the building and its surroundings.
- Followed up on delinquent owners and coordinated collection procedures.
Education
Some College (No Degree) - History
Universidad De Puerto Rico
San Juan, Puerto RicoCertificate - Property Managment
Rendon Academy
San Juan, Puerto Rico07.2009
Certificate - Real Estate
Instituto Faria
San Juan, Puerto Rico11.1999
Skills
- Strong organizational skills
- Excellent teamwork
- Highly Professional
- Negotiation
- Works well independently
- Negotiation expertise
- Property valuation
- Sales Presentations
- Comparative market analysis
- Active Puerto Rico Real Estate License
- Property Management
- Market research data entry
Timeline
Real Estate Agent
Self
01.2020 - Current
Property Management Administrator
Quality Service Group LLC (owner)
02.2010 - 07.2024
Some College (No Degree) - History
Universidad De Puerto Rico
Certificate - Property Managment
Rendon Academy
Certificate - Real Estate
Instituto Faria
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