ANGEL J. RIVERA
SAN JUAN
Summary
I have great experience in the sales industry which I obtained in many different areas such as Call Centers, Retail Booths and Walk in sales. I have developed great skills in working with cold calls, follow-ups, managing objections and closing the sale process. In the customer service area I am well experienced in providing customers with excellent orientation, detailed information and inquiry answers. I have great communication and listening skills. As a Cad Drafter I have been able to work for companies who offer services for contractors and solar systems for residential homes. I have 15 years of experience working with Autocad software.
Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution.
Overview
20
20
years of professional experience
Work History
Customer Care Representative
Optum, UnitedHealth Group
05.2025 - Current
- Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
- Collaborated with team members to enhance service delivery and streamline operational workflows.
- Documented customer interactions accurately in CRM systems, maintaining comprehensive records for future reference.
- Answer incoming phone calls from prospective members and identify the type of assistance and information the customer needs regarding payment status, claim information or general service inquiries.
Customer Service Assistant
FEMA
03.2024 - 04.2025
- Responsible for answering inbound calls from survivors in need of registration application assistance or data changes of their profile information.
- Provide information to applicants regarding an appeal, approval, correspondence or documents missing.
- Assist callers who need to create an online account to apply for disaster assistance.
- Leave annotation in each applicant profile phone call.
- Remote Position
Customer Service Representative
Windmarhome
07.2019 - 02.2024
- To produce photovoltaic solar energy systems for residential homes.
- Communicate with the customer once the design has been finished.
- Email customers their residential design for their approval.
- Keep a log of all information from the beginning of the design until finished.
Sales Consultant
Legal Credit Solutions
08.2010 - 06.2019
- Face to face retail customer service and orientation at booth malls.
- To perform inbound and outbound calls to customers and leads.
- Follow a sales script in each customer call to orientate about all products available and the financing options.
Auto Cad Drafter
Al. Rivera & Associates
01.2006 - 05.2010
- Responsible for the improvements of site, grading and architectural plans.
- Developing structural details & sanitary details.
- Create drawings involving office partitions, flow movement and utility design layouts.
Education
Associate Degree - Architectural Drafting & Design Technology
New England Tech
West Palm Beach, FL01.2002
Real Estate Broker License - Real Estate Industry
Jose R. Faria Institute
06-2023
Skills
- Fully Bilingual
- Team Worker
- Goal Oriented
- Active Listener
- Strong Communication Skills
- Proficiency in Excel, Word, Emails & Phone Etiquette
- Data entry
- Inbound customer service
- Call center experience
- Payment processing
- CRM software
- Phone etiquette
- Call handling
- Understanding customer needs
- Remote office availability
Timeline
Customer Care Representative
Optum, UnitedHealth Group
05.2025 - Current
Customer Service Assistant
FEMA
03.2024 - 04.2025
Customer Service Representative
Windmarhome
07.2019 - 02.2024
Sales Consultant
Legal Credit Solutions
08.2010 - 06.2019
Auto Cad Drafter
Al. Rivera & Associates
01.2006 - 05.2010
Associate Degree - Architectural Drafting & Design Technology
New England Tech
Real Estate Broker License - Real Estate Industry
Jose R. Faria Institute
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