Elswee Luis Vazquez Diaz
Ponce
Summary
My name is Elswee L. Vazquez Diaz, am a person with diverse abilities that includes: being creative, responsible, organized, flexible and with a positive attitude. I am willing to work as a team. I have good communication, initiative and the desire to continue learning.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Freelance FIELD & OPERATIONS SPECIALIST(Remote)
Payment24
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carry out the deployment and training of new system POS to all Service Stations of PR.
- Make reports of all Service Stations visited during deployment.
- Corroborate information obtained from the company and in case it is not correct, update it.
- Make tracking sheet for all new POS updated with new Software App
FIELD & OPERATIONS SPECIALIST(Remote)
Payment 24
- Manage technical support with project teams in South Africa with project delivery globally.
- Full project lifecycle ownership from initiation to deployment support
- Report on project status, milestones, and success criteria - analyze and troubleshoot problem areas
- Manage day-to-day project activities and resources and chair project meetings
- Work creatively and analytically to solve problems demonstrating teamwork, innovation, and excellence
- Ability to adapt to rapidly evolving priorities in highly technical and fast-paced environment
- Interact with and influence senior stakeholders in English and Spanish.
- Problem-solving with good judgment and decision making
- Answer incoming calls
- Understand customer expectations and update log with detail on Helpdesk software
- Update all calls with relevant detail
- Respond as per SLA in terms of first response and resolving calls
- Follow up on all outstanding queries and update logs on regular basis as per severity
- Taking ownership and responsibility of call logging process
- Ensure client is assisted efficiently and effectively on world class level of customer satisfaction
- Regular analysis of calls to establish trends and root causes.
- Follow up and regularly update development calls with root cause and relevant details.
- Reports (Daily, Weekly, Monthly) internal and external.
- Meetings (Attend, Chair)
- Monitoring of services
- Provide feedback and updates to Development teamPayment24 focuses on innovative IT research and development projects within main focus areas of Fleet Management Systems, Payment Systems, Mobile Solutions and Retail Solutions Responsibilities.
Vice-president
Caribbean University
08.2018 - 01.2019
- Member of Association of Students of Computer Technology (AETI)
- Helped coordinate events throughout the year at the association.
Computer Science Tutor
Caribbean University
08.2017 - 01.2019
- Administered feedback to students using positive reinforcement techniques to encourage and build confidence.
- Prepared lesson plans to meet goals identified in students' individualized study plans.
- Participated in training classes to improve tutoring practices and learn new tutoring techniques.
- Conducted tutorial services for students to provide academic support in computer programming and computer tools.
- Assistance to the students in the different computer programs and programming language; Java, Raptor, Microsoft Office, C#, Visual Basic.
Education
Bachelor Degree of Computer Science - Computer Programming
Caribbean University
Ponce, PR07.2021
High School Diploma -
Colegio Mercedario San Judas Tadeo, Escuela Superior
Ponce, PR05.2010
Skills
- Web Browser Software
- Microsoft Office
- Microsoft Excel
- Operational Analysis
- Critical Thinking
- Email Software
- Adobe Systems Adobe Acrobat
- Creating and Delivering Presentations
- Programming Languages
- Web Development Software
- Time Management
- Hardware Replacement
- Avid Learner
- Teamwork and Cooperation
- Customer Service
- Analysis of Data
- Analysis Capacity
- Troubleshooting and Assistance
- Managing Multiple Tasks
- POS Configuration
Languages
Spanish
Native language
English
Proficient
C2
Certification
- Architecting Solutions on AWS, Amazon Web Services - May 2024
- AWS Cloud Technical Essentials, Amazon Web Services - March 2024
- Flutter Development Bootcamp with Dart, Udemy - Dr. Angela Yu - May 10, 2022
- Practical Ethical Hacking, TCM Security,Inc - Heath Adams - August 26, 2021
- Burp-less Hacking: Learning Web Application Pentesting Training - Donald Donzal - December 19, 2019
Timeline
Vice-president
Caribbean University
08.2018 - 01.2019
Computer Science Tutor
Caribbean University
08.2017 - 01.2019
Freelance FIELD & OPERATIONS SPECIALIST(Remote)
Payment24
FIELD & OPERATIONS SPECIALIST(Remote)
Payment 24
Bachelor Degree of Computer Science - Computer Programming
Caribbean University
High School Diploma -
Colegio Mercedario San Judas Tadeo, Escuela Superior
Similar Profiles
Gustavo Vélez OquendoGustavo Vélez Oquendo
Project Manager/Senior QC Officer at Global Inn & Invest Group CorpProject Manager/Senior QC Officer at Global Inn & Invest Group Corp
Yeymarí Negrón RodríguezYeymarí Negrón Rodríguez
Military at US ARMY ReserveMilitary at US ARMY Reserve
Luis E. Hernández Cruz, PMPLuis E. Hernández Cruz, PMP
Program Analyst at Federal Emergency Management Agency, FEMAProgram Analyst at Federal Emergency Management Agency, FEMA