Esthefany Ramos Orta
Adjuntas,PR
Summary
Bilingual professional with expertise in customer service, legal administration, and office operations. Specializes in customer communication, document management, and data entry. Capable of managing multiple tasks while maintaining confidentiality and delivering professional service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Cox Communications
08.2026 - Current
- Explain available internet, video, phone, and mobile services and offers.
- Identified customer needs and discussed relevant service options to enhance satisfaction.
- Clarified package information and pricing terms to facilitate informed customer decisions.
- Utilized computer systems to manage customer data and interactions. and follow company procedures during customer interactions.
- Ensured professional communication to foster a positive customer experience.
Legal Secretary
Law Office
04.2025 - 04.2026
- Prepared, organized, and maintained legal documents and case-related records to support efficient case management.
- Handled confidential client information with discretion and professionalism.
- Assisted with appointment scheduling and document preparation to enhance client communication and service delivery.
- Used office software and document-management tools to complete administrative tasks.
- Managed multiple responsibilities while ensuring accuracy and timely completion of tasks.
Cashier
Panaderia Pontevedra
Juana Diaz , Puerto Rico
01.2025 - 04.2025
- Processed payments accurately at Panaderia Pontevedra register, ensuring a smooth transaction experience.
- Packed pastries and baked goods for customer orders, optimizing presentation for dine-in and takeout service.
- Maintained organized and clean checkout area, enhancing overall customer experience and efficiency.
Delivery Driver
Express It
10.2021 - 06.2022
- Delivered packages to customers' addresses on time and goods on time, ensuring customer satisfaction.
- Delivered Express It packages to customer locations using planned routes.
- Utilized maps and navigation tools to optimize routes for efficient deliveries.
- Loaded and secured shipments onto delivery vehicles for Express It.
- Inspected vehicles before routes to confirm safe operation and readiness.
Education
High School Diploma -
COLEGIO EDUCATIVO LAZARO
894 Cll 45 SE, San Juan, 00921Skills
- Customer Service
- Customer assessment
- Cash Handling
- Data management
- Microsoft Office proficiency
- Administrative Support
- Bilingual communication
- Effective communication
- Organizational skills
- Problem-Solving
- Multitasking
- Ethical confidentiality
Timeline
Customer Service Representative
Cox Communications
08.2026 - Current
Legal Secretary
Law Office
04.2025 - 04.2026
Cashier
Panaderia Pontevedra
01.2025 - 04.2025
Delivery Driver
Express It
10.2021 - 06.2022
High School Diploma -
COLEGIO EDUCATIVO LAZARO