GELSAM CABRERA DUQUE

Automated Logistic Specialist supervises and performs management in regards stock record, warehouse functions, receipt, storage, distribution and issue equipment records and parts.

Uses the system GCSS army to access units vehicles, dispatch, and order maintenance parts.

Managing the warehouse in shipping and receiving clerk especially when vehicle parts have arrived and to be assigned and processed inside warehouse.

Enrolled elderly who was interested in medical insurance with Anthem or affiliates transferred than to Tier 2 for completion of enrollment.

This position was remote and temporary position

Went ahead and provided Quality Assurance and support to the following project of Florida DEO, auditing cases and calls regarding which issue the agent was calling in regards

Providing renovating and engaging customer service experience over the phone.

Giving due process and assisting claimants with one of the issues regarding their claims.

Battle buddies would guide the representative from the initial department to the end and also have metrics regarding to do calls, claim upload metrics, Rating decision letter metrics, Invoice metrics while still following up with the veterans that are assigned to oneself.