Heidi J Rosas Rodríguez
Trujillo Alto
Summary
Experienced professional in management and leadership within the fields of general management, hotel and restaurant management, and culinary arts. Renowned for my ability to develop and execute strategic plans, enhance operational efficiency, and lead teams to success. Skilled educator with experience in both academic and corporate settings, delivering practical and theoretical knowledge to prepare future leaders in the hospitality and culinary industry
Overview
5
5
years of professional experience
1
1
Certification
Work History
Professor
The Interamerican University Of Puerto Rico
08.2023 - Current
- Introduction to Food to and Beverage Managements
- Basic Food Production and Service Laboratory
- Science and Food Safety
- Management Fundamentals
- Management Marketing
- Culinary Arts
- Teach How to helped customers complete purchases, locate items and join reward programs.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Graded quizzes, tests, homework and projects to provide students with timely academic progress information and feedback.
- Applied innovative teaching methods to encourage student learning objectives.
- Reviewed class and student records to look for areas in need of improvement and implement plans of action.
- Created and implemented written and oral assessments. New cooking techniques
- Implement cooking method
- Teach proper food handling practices
- Educated student about good practices
- Use effective competency-based teaching techniques, instructional materials, and appropriate media support to conduct classroom lecture, course work and laboratory projects to prepare students with the practical skills essential for entry-level employment
- Introduction to Food and Beverage Management
- Use effective competency-based teaching techniques, instructional materials, and appropriate media support to conduct classroom lecture, course work and laboratory projects to prepare students with the practical skills essential for entry-level employment
Professor
Pontifical Catholic University Of Puerto Rico
08.2022 - Current
- Enhanced student understanding by designing interactive and engaging lectures.
- Increased course relevance by incorporating real-world examples and case studies into lesson plans.
- Improved student retention rates through proactive communication and support.
- Promoted collaboration by developing group projects and fostering a positive learning environment.
- Food hygiene, safety, and sanitation Class
- New Restaurant Trends Class
- History of Gastronomy Class
- Introduction to Culinary Arts Class
- Menu planning and Food cost control Class
- Development and food Market Class
- Culinary Arts Class
- Instructed and evaluated students in classroom in alignment with college mission by incorporating innovative teaching and learning strategies.
Food and Beverage Manager
Holiday Inn And Tropical Casino
06.2021 - 02.2023
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Streamlined operations through regular review of processes and implementation of best practices.
- Increased overall revenue with strategic pricing adjustments and targeted marketing campaigns.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Organized successful special events that contributed to increased sales figures.
- Enhanced the dining experience by incorporating local flavors into the menu offerings.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Resolved customer complaints involving food or beverage quality and service.
Manager
Carajillo Coffee House
03.2019 - 03.2021
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Make employee schedules
- Make payroll and pay employees
- Managed relationships with vendors to ensure timely delivery of products while maintaining quality standards.
- Increased efficiency in inventory management by implementing effective purchasing strategies and maintaining strong supplier relationships.
Education
Culinary Arts Certification - Culinary Arts
National University Collage
Ponce, Puerto Rico 02.2024
MBA - Business Management
Pontifical Catholic University of Puerto Rico
Ponce, Puerto Rico 06.2022
BBA - Hotel And Restaurant Management
Pontifical Catholic University of Puerto Rico
Mayagüez, Puerto Rico06.2019
Skills
- Academic Counseling
- Active Listening
- Problem-Solving
- Written Communication
- Adaptability
- Multitasking strengths
- Online learning tools
- Interpersonal Communication
- Staff Development
- Student Mentoring
- Critical Thinking
- Strategic Planning
- Financial Management
Affiliations
- Sorority Eta Gamma Delta
- Prayer Crusade in Family
- Sorority Phi Delta Kappa
Certification
- Puff pastry Seminar
- Breads and Pizza Seminar
- Barista Seminar
- Self-Serv Certification
- Whiskey Seminar
Timeline
Professor
The Interamerican University Of Puerto Rico
08.2023 - Current
Professor
Pontifical Catholic University Of Puerto Rico
08.2022 - Current
Food and Beverage Manager
Holiday Inn And Tropical Casino
06.2021 - 02.2023
Manager
Carajillo Coffee House
03.2019 - 03.2021
Culinary Arts Certification - Culinary Arts
National University Collage
MBA - Business Management
Pontifical Catholic University of Puerto Rico
BBA - Hotel And Restaurant Management
Pontifical Catholic University of Puerto Rico
- Puff pastry Seminar
- Breads and Pizza Seminar
- Barista Seminar
- Self-Serv Certification
- Whiskey Seminar
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