Jessica Lopes Alfonso
San Sebastian,PR
Summary
With over 8 years of experience in the customer service area, providing outstanding skills expertise developed in the transportation and recycling sector while working under different conditions and stressful situations helping customers with their needs. Always broadening my knowledge and focusing my career on the benefit of the company and their customers. Excellent interpersonal, organizational, time management, and communication skills, bilingual in Spanish and English. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Sun Country Pediatrics
Spring Hill, FL
02.2023 - 10.2024
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
PCT
AdventHealth
Wesley Chapel, FL
08.2022 - 02.2023
- Recorded patient conditions and vital signs before and after medical operations.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Responded to bell or light signal calls to assist patients with needs.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Kept instruments and equipment clean and sanitized.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
Secretary
Regency Technologies
Brooksville, Florida
02.2019 - 05.2020
- As a secretary I oversaw the inventory, employees and productivity management
- With great problem-solving skills sometimes using my bilingual abilities and great customer service skills.
Vice President
JC Transport Services LLC
Spring Hill, Florida
05.2016 - 02.2019
- Apply great customer service skills while dealing with difficult contractors and clients
- Employee coordinator in charge of contracts, distribution of workload and employee payroll
- Reliable due to work after hours by being on-call.
Assistant Manager
Dollar Tree
Spring Hill, FL
03.2015 - 02.2016
- Managed customer service inquiries and complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained up-to-date knowledge of company products and services.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed inventory and supplies to ensure materials were available when needed.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed customer payments quickly and returned exact change and receipts.
Education
Medical Assistant Technician -
Florida Career College
06.2022
Cosmetology
Marchman Technical College
New Port Richey, Florida05.2017
Skills
- Vital Signs Collection
- Emotional and Social Support
- Observation Documentation
- CPR Certification
- Care Monitoring
- Verbal and Written Communication
- First Aid Certification
- Basic Life Support
- Patient Safety Management
- Infection Control
- Empathy and Compassionate Care
- Medical Terminology
- Emergency Response
- Phlebotomy Training
- HIPAA Compliance
- Blood Sugar Monitoring
- Multilingual communication
- Inventory management
- Customer service
- Team leadership
- Employee training
- Sales reporting
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Medical Assistant
Sun Country Pediatrics
02.2023 - 10.2024
PCT
AdventHealth
08.2022 - 02.2023
Secretary
Regency Technologies
02.2019 - 05.2020
Vice President
JC Transport Services LLC
05.2016 - 02.2019
Assistant Manager
Dollar Tree
03.2015 - 02.2016
Medical Assistant Technician -
Florida Career College
Cosmetology
Marchman Technical College