KARLA Y. BASTIAN
138 Calle Las Flores, San Juan,PR
Summary
Hardworking employee enthusiastic about learning costumer service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. known for a strong work ethic, excellent communication skills and the ability to be a team player with excellent customer service skill.
Overview
4
4
years of professional experience
Work History
Service Agent
Copa Airlines
San Juan, PR
08.2021 - Current
- Performed order transactions and provided customers with detailed itineraries, tickets and receipts.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Checked in luggage and confirmed all carry-on items met federal guidelines
Passenger Service Agent
GMD Corp
Carolina, PR
03.2019 - Current
- Escorting more than 10 people with special assistance per day
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
GIS Intern
GMT Corporation
San Juan , PR
08.2017 - 12.2017
- Completed mapping projects involving geocoding, and digitalization features to increase a better understanding of given space
- Changed and improved use of GIS data for local projects
Education
Bachelor of Science - Geography
University of Puerto Rico - Rio Piedras
San Juan, PR05.2018
Skills
- Experience in customer service settings, providing and assistance
- Solid overall foundation in all office procedures
- Active Listening-Giving full attention to what other people are saying, taking time to understand points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Judgment and Decision Making, Considering relative costs and benefits of potential actions to choose most appropriate one
- Excellent communication skills
- Strong motivational and leadership skills
Timeline
Service Agent
Copa Airlines
08.2021 - Current
Passenger Service Agent
GMD Corp
03.2019 - Current
GIS Intern
GMT Corporation
08.2017 - 12.2017
Bachelor of Science - Geography
University of Puerto Rico - Rio Piedras
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