Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

MARIA I HURST

Cabo Rojo,PR

Summary

Customer Service Representative with more than 25 years of experience in customer service and administrative duties.

Overview

40
40
years of professional experience

Work History

Data Entry Clerk

Manpower-Autoridad de Tierras
San Germán, PR
05.2023 - Current
  • In charge of the Local Food Assistance federal program in ADEA Center of San Germán.
  • Using Oracle program to make local products requisitions of vegetables and fruits, for filling around 1500 boxes monthly.
  • Maintain communication with the farmers and Non- Profit entities on a weekly basis.
  • Maintain a requisition file.

Office Clerk

Manpower- Assignment with Voces PR
Mayagüez , PR
11.2021 - 10.2022

. My job is to assist patients without vaccinations cards making then new ones using PREiS computer program.

. Update patients account as needed .

Clerk

Hospital Bella Vista
Mayaguez, PR
08.2021 - 10.2022
  • Register patients for Covid19 vaccine.

Customer Representative

US Government-FEMA
Caguas, PR
07.2020 - 08.2020
  • Serve as a primary point if contact to disaster survivors by phone.
  • Conducting interviews to register survivors.
  • Determine help needed, provide instructions and referals to appropriate disaster programs.
  • Provide information on their applications.
  • Register new applicants on the system or update information if needed.

Data Entry Clerk

Manpower Assignment at Acuden Cares Tour with the Family Department
Hormigueros, PR
07.2021 - 08.2021
  • My job was to educate applicants of the Acuden Cares program for the childs care assistance for the First Responders.
  • Assist the First Responders entering their data on the computer application.
  • Download documents to the application.

Sales Support Representative

AT&T Mobility
Mayaguez, PR
04.1996 - 10.2018
  • Personally greet all coorporate and individual customers to our store, guarantee positive customer experiences and processing their claims.
  • Data entry in customer accounts.
  • Managed quality communication, customer support and product representation for each clien
  • Determining needs of multiple customers simultaneously in a fast-paced retail environment.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Performed Contracts and Sales Transactions Audits.
  • Process Apple Phones warranty exchanges using GSX Apple system and prepare shipment with FedEx.
  • Performed scheduled inventory counts and supply audits in Opus point of sale system.
  • Resolve inventory issues using SharePoint ticket System.
  • Filling and Records management procedures.
  • Receive, sort and route correspondence.
  • Process transfers and shipments of all returned accessories and phones to our main warehouse.
  • Receive inventory in Opus point of Sale.
  • Process tranfers of merchandise within stores.
  • Maintain stock room organized and clean.
  • Process trade ins and shipment.
  • Maintained Updated Demo tracer , Monthly Audit of Live Bar and Employees phones.
  • Verified that all merchandising standards were maintained on a daily basis.
  • Maintained visually appealing and effective displays for the entire store.
  • Use of Floor Planogram for merchandising.
  • Managed clerical needs of company employees, including copying, faxing and file management.
  • Performed miscellaneous duties as assigned.

Sales Associate- Part Time

Sears
Mayaguez, PR
12.1995 - 04.1996
  • Recommended merchandise based on customer needs.
  • Home fashion Department sales.
  • Operated a cash register to process cash, check and credit card transactions.
  • Organized items in visually appealing manner.
  • Met incoming customers and provided immediate assistance.
  • Administered all point of sale opening and closing procedures.

Data Entry Clerk

Puerto Rico Telecommunications
Trujillo Alto, PR
03.1989 - 05.1990
  • Verified that information in the computer system was up-to-date and accurate.
  • Created monthly reports for records, closed terminated records and completed chart audits.
  • Identified and resolved system and account issues.
  • Verified and logged in deadlines for responding to daily inquiries.
  • Received customers mail payments, credit to accounts and prepare Bank Deposit.

Bank Teller- 40 Hours Per Week

Federal Savings Bank
Hato Rey, PR
09.1986 - 05.1988
  • Balanced daily cash deposits and bank vault inventory with a zero error rate.
  • Examined checks for identification and endorsement.
  • Maintained confidentiality of bank records and client information.
  • Entered member transaction data into the online banking software.

Education

Bachelor of Arts - Psychology

University of Puerto Rico
Rio Piedras
06.1986

Skills

  • Bilingual ( English- Spanish)
  • Computer proficient
  • Knowledge of Microsoft Office 365
  • Time management skills
  • Strong work ethic, integrity
  • Communication and interpersonal skills
  • Detail-oriented
  • Customer Service skills

Affiliations

Customer Care of the year - Cingular Wireless-2001

Attendance Award- Cingular Wireless-2001

Sales Support of the year- Cingular Wireless- 2005

Sales Support of the year- AT&T - 2007

Timeline

Data Entry Clerk

Manpower-Autoridad de Tierras
05.2023 - Current

Office Clerk

Manpower- Assignment with Voces PR
11.2021 - 10.2022

Clerk

Hospital Bella Vista
08.2021 - 10.2022

Data Entry Clerk

Manpower Assignment at Acuden Cares Tour with the Family Department
07.2021 - 08.2021

Customer Representative

US Government-FEMA
07.2020 - 08.2020

Sales Support Representative

AT&T Mobility
04.1996 - 10.2018

Sales Associate- Part Time

Sears
12.1995 - 04.1996

Data Entry Clerk

Puerto Rico Telecommunications
03.1989 - 05.1990

Bank Teller- 40 Hours Per Week

Federal Savings Bank
09.1986 - 05.1988

Bachelor of Arts - Psychology

University of Puerto Rico
MARIA I HURST