Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

MARIA I HURST

Cabo Rojo,PR

Summary

Customer Service Representative with more than 25 years of experience in customer service and administrative duties.

Overview

1
1
Language
40
40
years of professional experience

Work History

Data Entry Clerk

Manpower-Autoridad de Tierras
San Germán, PR
05.2023 - Current
  • Using Oracle program to make local products requisitions for vegetables and fruits, for filling around 2400 boxes monthly.
  • Streamlined requisition file organization and updates to enhance order tracking and improve operational efficiency.
  • Coordinated weekly communications with farmers and non-profit entities to strengthen partnerships and support local food initiatives.
  • Led Local Food Assistance federal program at ADEA Center of San Germán, ensuring effective distribution and support for community needs.

Office Clerk

Manpower- Assignment with Voces PR
Mayagüez , PR
11.2021 - 10.2022

Facilitated creation of new vaccination cards for patients using PREiS computer program.

. Maintained up-to-date patient accounts to ensure accuracy of information.

  • Streamlined organization of office files and records for Voces PR through a Manpower assignment.
  • Answered phones and routed calls for office staff and visitors.
  • Prepared correspondence, forms, and daily office documents.

Clerk

Hospital Bella Vista
Mayaguez, PR
08.2021 - 10.2022
  • Register patients for COVID-19 vaccine.
  • Processed patient records for Hospital Bella Vista admissions and discharges
  • Filed documents in an organized manner to ensure easy access and retrieval. confidential documents in Hospital Bella Vista medical office
  • Scheduled appointments for patients and clinical staff

Data Entry Clerk

Manpower Assignment at Acuden Cares Tour with the Family Department
Hormigueros, PR
07.2021 - 08.2021
  • Assisted First Responders with data entry into a computer application.
  • Uploaded necessary documents to the application for processing.
  • Educated applicants about the Acuden Cares program for child care assistance for First Responders.

Customer Representative

US Government-FEMA
Caguas, PR
07.2020 - 08.2020
  • Served as a primary point of contact to disaster survivors by phone.
  • Assessed needs of disaster survivors, providing targeted instructions and referrals to relevant disaster programs.
  • Determine help needed, provide instructions and referrals to appropriate disaster programs.
  • Clarified application processes for clients, enhancing their understanding and ensuring successful navigation.
  • Recorded new applicant information in system, maintaining accuracy and facilitating timely processing.

Sales Support Representative

AT&T Mobility
Mayaguez, PR
04.1996 - 10.2018
  • Personally greet all corporate and individual customers in our store. Guarantee positive customer experiences and process their claims.
  • Entered data into customer accounts to ensure accuracy and organization.
  • Managed communication and customer support, ensuring product representation met client needs.t
  • Assessed multiple customer needs simultaneously in a fast-paced retail environment.
  • Conducted audits of contracts and sales transactions to ensure compliance and accuracy.
  • Process Apple Phones warranty exchanges using the GSX Apple system and prepare shipment with FedEx.
  • Performed scheduled inventory counts and supply audits in Opus point of sale system.
  • Resolve inventory issues using SharePoint ticket System.
  • Executed filing and records management procedures to maintain accurate documentation.
  • Receive, sort and route correspondence.
  • Process transfers and shipments of all returned accessories and phones to our main warehouse.
  • Process transfers of merchandise within stores.
  • Maintain stock room organized and clean.
  • Processed trade-ins and coordinated shipment of items for customer returns.
  • Maintained Updated Demo tracer , Monthly Audit of Live Bar and Employees' phones.
  • Verified that all merchandising standards were maintained on a daily basis.
  • Maintained effective and visually appealing merchandise displays to enhance customer engagement.
  • Utilized floor planogram for effective merchandise placement and organization.

Sales Associate- Part Time

Sears
Mayaguez, PR
12.1995 - 04.1996
  • Recommended merchandise tailored to customer needs, enhancing the shopping experience.
  • Achieved sales goals in the home fashion department.
  • Operated cash register, ensuring accurate processing of cash, check, and credit card transactions.
  • Organized items in a visually appealing manner.
  • Organized items in a visually appealing manner.
  • Administered all point of sale opening and closing procedures.

Data Entry Clerk

Puerto Rico Telecommunications
Trujillo Alto, PR
03.1989 - 05.1990
  • Verified accuracy and currency of information in the computer system to ensure data integrity.
  • Identified and resolved system and account issues.
  • Identified and resolved system and account issues to enhance operational efficiency.
  • Verified and logged deadlines for responding to daily inquiries.
  • Handled customer mail payments for processing and updates. for account updates., credit to accounts and prepare Bank Deposit.

Bank Teller- 40 Hours Per Week

Federal Savings Bank
Hato Rey, PR
09.1986 - 05.1988
  • Balanced daily cash deposits and bank vault inventory with a zero error rate.
  • Verified checks for identification and endorsement to ensure compliance with banking regulations.
  • Safeguarded bank records and client information to uphold privacy standards.
  • Processed member transaction data in online banking software to ensure accurate account management.

Education

Bachelor of Arts - Psychology

University of Puerto Rico
Rio Piedras

Skills

  • Data entry software
  • Microsoft Office expertise
  • Data analysis
  • Bilingual ( English- Spanish)
  • Detail-oriented
  • Time management skills
  • Customer service
  • Interpersonal communication
  • Work ethic

Affiliations

Customer Care of the year - Cingular Wireless-2001

Attendance Award- Cingular Wireless-2001

Sales Support of the year- Cingular Wireless- 2005

Sales Support of the year- AT&T - 2007

Timeline

Data Entry Clerk

Manpower-Autoridad de Tierras
05.2023 - Current

Office Clerk

Manpower- Assignment with Voces PR
11.2021 - 10.2022

Clerk

Hospital Bella Vista
08.2021 - 10.2022

Data Entry Clerk

Manpower Assignment at Acuden Cares Tour with the Family Department
07.2021 - 08.2021

Customer Representative

US Government-FEMA
07.2020 - 08.2020

Sales Support Representative

AT&T Mobility
04.1996 - 10.2018

Sales Associate- Part Time

Sears
12.1995 - 04.1996

Data Entry Clerk

Puerto Rico Telecommunications
03.1989 - 05.1990

Bank Teller- 40 Hours Per Week

Federal Savings Bank
09.1986 - 05.1988

Bachelor of Arts - Psychology

University of Puerto Rico
MARIA I HURST