Rafael Pluguez

• Retained excellent client satisfaction ratings through outstanding service delivery.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
• Increased customer interest by conducting engaging product demonstrations and providing detailed information on features and benefits.

Under the mentorship of Michael Lemke, I investigated the potential regulation of MAST2 by MTORC1 through a specific conserved amino acid sequence. This experience enhanced my research skills and deepened my understanding of Microtubule Associated Proteins (MAPs) and their role in cellular processes.

• Evaluated potential subject participants to assess suitability for planned studies.
• Helped team meet regulatory requirements by coordinating documentation and filings.
• Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.

• Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
• Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
• Supported students with helpful study habits and exam strategies.
• Provided homework assistance using specific curriculum and materials.
• Administered feedback to students using positive reinforcement techniques to encourage and build confidence.
• Participated in professional development activities to improve tutorial skills and grow cultural competence and reflection skills.
• Participated in training classes to improve tutoring practices and learn new tutoring techniques.

• Examined research, analyzed data, updated spreadsheets and produced timely reports.
• Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
• Attended meetings and presentations to learn more details about "Digenic Variants in the FGF21 Signaling Pathway Associated with Severe Insulin Resistance and Pseudoacromegaly"
• Planned, modified and executed research techniques, procedures and tests.
• Assessed data using scientific methods while following important specifications.
• Compiled data in reports and other documents using Minitab.

• Calculated the dissolved oxygen concentration and the temperature in the mixing zone of a point source of pollution.
• Assisted with database collection about flora and fauna related to the project.
• Developed keen understanding of ecological preservation methods, which included creation of mangrove dispersal centers.

• Assisted with special events or programs.
• Maintained clean, neat and operational facilities to serve program needs.
• Used strong interpersonal communication skills to convey information to others.
• Supported engaging, fun and smooth-running events by helping with organization and planning.