Summary
Overview
Work History
Education
Languages
Skills
Timeline
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SAMEIR C. KHADER-SANTIAGO

SAMEIR C. KHADER-SANTIAGO

Costumer services Representative/Advocate
Puerto Rico ,San Juan

Summary

Responsible, organized, team-oriented, with initiative, able to perform Multiple functions with or without supervision, aimed at customer service, leader, committed to the achievement of the company's goals. Experience working remotely with Company specific software.

Overview

10
10
years of professional experience
2
2
years of post-secondary education

Work History

FEMA Corps Member

Capitol Bridge
Remote , USA
09.2024 - 04.2025
  • Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
  • Held care conferences with residents and families to review resident health and condition.
  • Collected data from field surveys to help inform decision-making processes at all levels of government.
  • Provided support to local, state and federal agencies in responding to natural disasters.

Member Engagement Coordinator /Advocate

Benelynk
Florida, USA
11.2022 - 06.2024
  • Helping our Aetna, Humana, Blue Cross Blue shield and United Healthcare Members to enrolled in Medicaid and LIS Benefits.
  • Abstracting and uploading all documents needed from the state to complete the enrollment for state benefits.
  • Sending prefilled applications for members to approve and sign for their state benefits.
  • Analyzed customer feedback data to inform future engagement initiatives.

Data Entry Clerk

NSPR Law Services, LLC
San Juan, P.R
09.2022 - 11.2022
  • Working daily with military and environmental cases
  • Updating and reviewing cases
  • Abstracting and uploading Hipaa, Hitech and Retainer Agreements forms
  • Sending Emails to clients to follow up with their cases

Prequalifying Admission Agent

Ana G. Mendez Online University
Remote , USA
01.2020 - 08.2022
  • Promote academic offers and guide prospects about admission requirements
  • Refer the prospects documents to the admission officer's
  • Offer follow-ups to orientation appointments
  • Channel doubts and student cases to the corresponding areas
  • Scheduled and attended weekly appointments with clients.

Prequalifying Refinance Mortgage Agent

Market Tech Consulting LLC
Bayamon, Puerto Rico
07.2019 - 01.2020
  • Generate call to prospects to provide mortgage services.
  • Analyze empirical prospects and veterans.
  • Evaluate and update client portfolios, in order to comply company regulations and provisions of law.
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Transfer prequalified prospects to licensed bankers for loan approval and final decision-making.

Education

Certificate Of Technical Studies - Computer Repair And Assembling

Politecnico Amigo
San Juan, PR
01.2009 - 12.2010

Languages

  • English, Fluent (C2)
  • Spanish, Native

Skills

Office Software

Industry Specific Software

Complex Equipment

Hardware

Other IT/Technical skills

Strategic Planning

People Leadership

Relationship Building

Data Driven Decision Making

Creative Problem Solving

Industry specific Skills

Timeline

FEMA Corps Member

Capitol Bridge
09.2024 - 04.2025

Member Engagement Coordinator /Advocate

Benelynk
11.2022 - 06.2024

Data Entry Clerk

NSPR Law Services, LLC
09.2022 - 11.2022

Prequalifying Admission Agent

Ana G. Mendez Online University
01.2020 - 08.2022

Prequalifying Refinance Mortgage Agent

Market Tech Consulting LLC
07.2019 - 01.2020

Certificate Of Technical Studies - Computer Repair And Assembling

Politecnico Amigo
01.2009 - 12.2010

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SAMEIR C. KHADER-SANTIAGOCostumer services Representative/Advocate