Valeria Perez Ramos
Bayamon
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Operates exceptionally well in high-pressure environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Client Issue Specialist /Case Manager
Watts|Guerra LLC
Guaynabo, Puerto Rico
08.2021 - Current
- Coordinated with other departments to ensure efficient workflow processes.
- Reviewed client contracts to locate and resolve any potential issues.
- Quality assurance and quality control.
- Track issues with client's file and track progress towards a resolution.
- Organization of issues that need to be resolved to meet deadlines before due date.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
Student Nurse
Multi-Medical
San Juan, Puerto Rico
09.2023 - 12.2024
- Interacted with patients in a professional manner while providing compassionate care.
- Prepared medical equipment and tools to aid RN during examination and treatment of patients.
- Observed medical procedures to advance nursing knowledge and prepare for more challenging experiences.
Student Nurse
Instituto Psicopedagógico de Puerto Rico
Bayamon, Puerto Rico
09.2023 - 12.2023
- Interacted with patients in a professional manner while providing compassionate care.
- Prepared medical equipment and tools to aid RN during examination and treatment of patients.
- Observed medical procedures to advance nursing knowledge and prepare for more challenging experiences.
Fraud Prevention Representative
Conduent
Guaynabo, Puerto Rico
04.2019 - 07.2021
- Investigated potential fraud cases, collected evidence, and reported findings to management.
- Responded quickly to customer inquiries regarding suspected fraud incidents.
- Reviewed customer accounts for suspicious activity and identified fraudulent transactions.
- Monitored account activities for irregularities and unauthorized access.
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
Education
Associate of Science - Ciencias En Enfermeria
Universidad Central De Bayamón
Bayamon05-2024
High School Diploma -
Rosemount High School
Rosemount, Minnesota05-2018
Skills
- Emergency Response
- Root Cause Analysis
- Resource Allocation
- Quality Assurance
- Management Collaboration
- Quality Assessment
- Project Planning
- Data Analysis
- Quantitative Skills
- Process Analysis
- Logistics Coordination
- Experience in Leadership
- Issue Research
- Analytical Thinking
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Student Nurse
Multi-Medical
09.2023 - 12.2024
Student Nurse
Instituto Psicopedagógico de Puerto Rico
09.2023 - 12.2023
Client Issue Specialist /Case Manager
Watts|Guerra LLC
08.2021 - Current
Fraud Prevention Representative
Conduent
04.2019 - 07.2021
Associate of Science - Ciencias En Enfermeria
Universidad Central De Bayamón
High School Diploma -
Rosemount High School
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