Valeria Perez Ramos
Bayamon
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Operates exceptionally well in high-pressure environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Client Issue Specialist /Case Manager
Watts|Guerra LLC
Guaynabo , Puerto Rico
08.2021 - Current
- Coordinated with other departments to ensure efficient workflow processes.
- Reviewed client contracts to locate and resolve any potential issues.
- Quality assurance and quality control.
- Track issues with client's file and track progress towards a resolution.
- Organization of issues that need to be resolved to meet deadlines before due date.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
Student Nurse
Multi-Medical
San Juan , Puerto Rico
09.2023 - 12.2024
- Interacted with patients in a professional manner while providing compassionate care.
- Prepared medical equipment and tools to aid RN during examination and treatment of patients.
- Observed medical procedures to advance nursing knowledge and prepare for more challenging experiences.
Student Nurse
Instituto Psicopedagógico de Puerto Rico
Bayamon , Puerto Rico
09.2023 - 12.2023
- Interacted with patients in a professional manner while providing compassionate care.
- Prepared medical equipment and tools to aid RN during examination and treatment of patients.
- Observed medical procedures to advance nursing knowledge and prepare for more challenging experiences.
Fraud Prevention Representative
Conduent
Guaynabo , Puerto Rico
04.2019 - 07.2021
- Investigated potential fraud cases, collected evidence, and reported findings to management.
- Responded quickly to customer inquiries regarding suspected fraud incidents.
- Reviewed customer accounts for suspicious activity and identified fraudulent transactions.
- Monitored account activities for irregularities and unauthorized access.
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
Education
Associate of Science - Ciencias En Enfermeria
Universidad Central De Bayamón
Bayamon05-2024
High School Diploma -
Rosemount High School
Rosemount, Minnesota05-2018
Skills
- Emergency Response
- Root Cause Analysis
- Resource Allocation
- Quality Assurance
- Management Collaboration
- Quality Assessment
- Project Planning
- Data Analysis
- Quantitative Skills
- Process Analysis
- Logistics Coordination
- Experience in Leadership
- Issue Research
- Analytical Thinking
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Student Nurse
Multi-Medical
09.2023 - 12.2024
Student Nurse
Instituto Psicopedagógico de Puerto Rico
09.2023 - 12.2023
Client Issue Specialist /Case Manager
Watts|Guerra LLC
08.2021 - Current
Fraud Prevention Representative
Conduent
04.2019 - 07.2021
Associate of Science - Ciencias En Enfermeria
Universidad Central De Bayamón
High School Diploma -
Rosemount High School
Similar Profiles
Julianna SzorenyiJulianna Szorenyi
Discovery Specialist at Watts Guerra LLCDiscovery Specialist at Watts Guerra LLC
Joshua Alméstica VázquezJoshua Alméstica Vázquez
Client Relations Department Lead at Watts Guerra LLCClient Relations Department Lead at Watts Guerra LLC
Balvina HernandezBalvina Hernandez
Document Processor at Watts Guerra LLPDocument Processor at Watts Guerra LLP