Vice Dumeng

• Provided secondary training to personnel struggling with technological tools and systems.
• Executed troubleshooting and server support in both in-person and remote situations.
• Oversaw quality assurance management and offered suggested recommendations.
• Diagnosed malfunctions in [Software], directing support tickets to appropriate personnel for remediation.
• Performed scheduled service work, installations, testing and repairs.
• Provided technical support in both on-site and telephone consultations.
• Identified and corrected system faults to minimize operational system downtime.
• Maintained service schedule for software and hardware.
• Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
• Resolved issues related to operational components for LAN, WAN and voice systems.
• Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
• Managed and monitored installed systems for highest level of availability.
• Wrote and maintained custom scripts to increase system efficiency and performance time.

Kept teams on task to complete milestones on time.

• Evaluated performance and progress, and made proactive adjustments.
• Delivered new-hire orientation, training and ongoing educational programs to foster team development.
• Investigated issues and developed effective solutions.

• I worked in the logistics investigation of the best platforms to meet the needs of the business projections
• It consisted of two parts: server-side "web application" and client-side "GPRS-GPS TRACK UNIT"
• I edited, compiled, and implemented the web application for the correct reading of UDP packets from the Enfora GPRSGP devices
• Installation and maintenance in area software, hardware, network, and setups servers in Linux and windows
• In this project, I worked with different technologies and languages
• Enfora devices GPRS-GPS, MySQL, PHP, Apache HTTP, AT Commands, Apache Tomcat
• Also, this project works in the area of business presentations with partners and clients