William G. Cortés Guerra
Caguas,PR
Summary
To have the opportunity to incorporate into the work field in a position in which I can acquire and develop my knowledge. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
HIV Prevention Counselor
PR CONCRA
San Juan, Puerto Rico 00925
04.2019 - 08.2021
- Conducted confidential HIV testing and post-test counseling, ensuring accurate results and appropriate emotional support.
- Maintained confidentiality of client information according to HIPAA guidelines while managing case files efficiently.
- Coordinated referrals to medical care and social services providers for clients diagnosed with HIV, ensuring timely access to crucial resources.
Reservation Agent
Kalahari Resorts Dells
Wisconsin Dells, Wisconsin 53965
09.2018 - 03.2019
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
HIV Counselor - Outreacher
Proyecto Nosotr@s De PR CONCRA
San Juan, Puerto Rico 00909
03.2015 - 09.2016
- Conducted confidential HIV testing and post-test counseling, ensuring accurate results and appropriate emotional support.
- Improved community awareness of HIV prevention and testing methods through organizing and conducting outreach programs.
- Collected demographic information to accurately complete CDC HIV report forms.
Recepcionist
PR CONCRA
San Juan, Puerto Rico 00925
08.2014 - 03.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Sandwich Artist
SUBWAY
San Juan, Puerto Rico 00921
07.2012 - 10.2012
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
Usher Volunteer - Dresser
PRHFW Puerto Rico High Fashion Week
San Juan, Puerto Rico 00907
09.2011 - 09.2011
- Promoted an inclusive atmosphere for all patrons by being attentive to diversity considerations within the audience demographic.
- Contributed to a safe environment by keeping aisles clear, monitoring audience behavior, and reporting any issues to supervisors.
- Fitted models with outfits as per designer specifications.
Education
Associate of Arts - Fashion Design
UAGM Universidad Ana G. Méndez
Gurabo, Puerto Rico 0077706.2016
High School Diploma -
Escuela Superior Eloisa Pascual
Caguas, Puerto Rico 0072505.2011
Skills
- Active Listening
- Creative vision
- Emotional Support
- Friendly, Positive Attitude
- Crisis Management
- Community Outreach
- Call center experience
Availability
Open Availability
References
References available upon request.
Languages
Spanish
Native language
English
Advanced
C1
italian
Elementary
A2
Timeline
HIV Prevention Counselor
PR CONCRA
04.2019 - 08.2021
Reservation Agent
Kalahari Resorts Dells
09.2018 - 03.2019
HIV Counselor - Outreacher
Proyecto Nosotr@s De PR CONCRA
03.2015 - 09.2016
Recepcionist
PR CONCRA
08.2014 - 03.2015
Sandwich Artist
SUBWAY
07.2012 - 10.2012
Usher Volunteer - Dresser
PRHFW Puerto Rico High Fashion Week
09.2011 - 09.2011
Associate of Arts - Fashion Design
UAGM Universidad Ana G. Méndez
High School Diploma -
Escuela Superior Eloisa Pascual