Yeidee Liz Alvarado Mateo
Ponce,PR
Summary
Bilingual biomedical sciences graduate with experience in front desk operations and administrative support within academic and healthcare settings. Proficient in appointment scheduling, patient interaction, and documentation management. Strong organizational skills and effective communication enhance team collaboration and client satisfaction.
Overview
4
4
years of professional experience
Work History
Administrative Secretary
Nozomi Construction & Service Corp
Ponce, PR
04.2024 - Current
- Manage front desk communications and customer inquiries.
- Schedule appointments, and maintain digital and physical filing systems.
- Provide documentation support and internal coordination.
Administrative Assistant (PRP Program)
Ponce Health Sciences University (PHSU)
Ponce, PR
08.2023 - 04.2024
- Supported the program secretary with documentation, scheduling, and communication.
- Assisted in medical simulation labs for student doctors, gaining hands-on exposure to patient care scenarios, and medical workflows.
- Supported front-facing communication with students and faculty.
Cashier & Waitress
Coffee House Bistro & Bar
Ponce, PR
12.2021 - 08.2023
- Provided excellent customer service in a fast-paced environment.
- Managed point-of-sale operations and customer orders.
- Adapted to busy shifts while managing orders, and maintaining client satisfaction.
Sales Representative
Cutco / Vector Marketing
Remote, PR
07.2022 - 09.2022
- Promoted kitchen product line, achieving top vendor recognition.
- Delivered virtual sales presentations and built client relationships.
- Educated clients on product features and benefits to enhance understanding.
Education
B.S. - Biomedical Sciences
University of Puerto Rico at Ponce
Ponce, PR06.2022
Skills
- Bilingual (English and Spanish)
- Customer service and patient support
- Administrative and clerical tasks
- Basic American Sign Language (ASL)
- Microsoft Office and Google Suite
- Empathy
- Adaptability
- Organization
- Front desk and patient intake
- Appointment scheduling and follow-up
- Data Entry & Documentation
- Telephone etiquette and call routing
- Team Collaboration
CLINICAL & SHADOWING EXPERIENCE
Naturopathic Shadowing Volunteer
Grounding by Dr. Edith Quiles, Cayey, PR
May 2024 – Present
• Shadowed a naturopathic doctor, observing holistic consultations and learning about natural treatment protocols.
COVID-19 Vaccine Volunteer
Ponce Health Sciences University, PR
May 2021 – Jul 2021
• Took vitals, completed records, and assisted patients using ASL during mass vaccination events.
Pre-Med Shadowing Student
San Cristobal Hospital, PR
Jul 2019
• Participated in patient care, clinical discussions, and observed medical procedures.
Research Experience
Neuroscience Research Intern
INRJC – Virtual
Jun 2020 – Aug 2020
• Participated in neuroscience research discussions, literature reviews, and collaborative projects.
Researcher Volunteer
Ponce Research Institute, PR
Aug 2019 – Mar 2020
• Worked on drug treatments for endometriosis in pregnant rats. Supported data collection and analysis
References
References available upon request.
Timeline
Administrative Secretary
Nozomi Construction & Service Corp
04.2024 - Current
Administrative Assistant (PRP Program)
Ponce Health Sciences University (PHSU)
08.2023 - 04.2024
Sales Representative
Cutco / Vector Marketing
07.2022 - 09.2022
Cashier & Waitress
Coffee House Bistro & Bar
12.2021 - 08.2023
B.S. - Biomedical Sciences
University of Puerto Rico at Ponce