Adairys M. Martinez Rolón
Dorado,PR
Summary
Motivated and enthusiastic customer service employee with over 11 years of experience in retail and client-facing roles. Passionate about creating strong client relationships and fostering a welcoming atmosphere. Committed to delivering exceptional service, exceeding expectations, and thriving to expand my knowledge in the service industry.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
The Home Depot
10.2015 - Current
- Deliver customer service and support in a high-traffic retail environment.
- Attend phone calls and resolve customer inquiries promptly and efficiently.
- Built long-term customer relationships, contributing to sales growth.
- Maintain store appearance and upheld corporate visual standards.
- Executed weekly manual tasks to support store operations. and supports various departments.
Education
Bachelor - Science of Psychology
Universidad Albizu
San Juan, PRSkills
- Excellent Customer Service
- Customer complaint resolution
- POS systems
- Cash handling
- Strong Problem-Solving Abilities
- Quick Learner & Adaptable
- Highly Organized
- Bilingual (Spanish/English)
Recognitions
- Executing correct processes with a sense of urgency.
- Demonstrated ownership and dedication to customer needs.
- Consistently provided excellent service and added value to the team.
- Supporting interdepartmental tasks to promote team success.
- Employee of the month in customer service
Timeline
Customer Service Associate
The Home Depot
10.2015 - Current
Bachelor - Science of Psychology
Universidad Albizu