Brian José Pérez Cartagena
Bayamón,PR
Summary
Self-motivated and dedicated customer service professional with a strong work ethic and a results-driven mindset. Highly adaptable, energetic, and eager to take on new challenges with a positive attitude. Proven leadership experience as a manager across multiple roles, demonstrating excellence in team coordination, problem-solving, and customer satisfaction
Overview
9
9
years of professional experience
Work History
Assistant Manager
Autozone
Bayamón, PR
01.2024 - Current
- Assist store manager in hiring, training and meeting goals expectation and goal sales
- Realizing auto parts inventory, audits on commercial accounts and releasing truck parts
- Assist commercial drivers on route of delivery of piece
- Monitoring sales, labor, auto parts inventory and employees
Store Manager
Pepboys
Santurce, PR
01.2023 - 01.2024
- Recruiting, training and development of employees
- Create business plan, cost minimization plans, strategic and profit and loss charts
- Sales and parts inventory, report discrepancies and fix minifiestos of merchandise
- Executed sales plan, meeting sales to achieve company goals
General Manager
McDonald's
Bayamón, PR
10.2021 - 01.2023
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams
- Assisted team in meeting sales, stock loss, labor objectives and margin goals to increase profitability
Shift Manager
McDonald's
Bayamón, PR
09.2018 - 10.2021
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
- Supervised employees and oversaw quality compliance with company standards for food and services
Crew
McDonald's
Bayamón, PR
03.2017 - 09.2018
- Worked flexible hours; night, weekend, and holiday shifts
- Collaborated with team members to complete orders
Cashier
Party City
Guaynabo, PR
03.2016 - 10.2016
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Processed POS transactions, including checks, cash and credit
Education
Bachelor of Engineering - Biomedical Engineering
Polytechnic University of PR
San Juan, PR05.2026
High School Diploma -
Academia Discipulos De Cristo
Bayamón05.2016
Skills
- Team Leadership
- Project Management
- Effective leader
- Verbal and written communication
- Efficient multi-tasker
- Microsoft Office: Word, Excel and Power Point
Languages
Spanish
First Language
English
Proficient
C2
Timeline
Assistant Manager
Autozone
01.2024 - Current
Store Manager
Pepboys
01.2023 - 01.2024
General Manager
McDonald's
10.2021 - 01.2023
Shift Manager
McDonald's
09.2018 - 10.2021
Crew
McDonald's
03.2017 - 09.2018
Cashier
Party City
03.2016 - 10.2016
Bachelor of Engineering - Biomedical Engineering
Polytechnic University of PR
High School Diploma -
Academia Discipulos De Cristo