Coral Del Mar Ortiz Olán
Añasco
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Telebanking Consultant
Banco Popular De Puerto Rico
01.2023 - Current
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Managed 16 different programs to complete procedures according to customer needs.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Educated customers on online banking and mobile banking applications.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Dispensary Technician
Weedco, Cannamed
02.2021 - 11.2022
- Reviewed and updated patients correspondent files and database
information to maintain accurate records using BioTrack. - Maintained strict inventory controls for regulatory compliance across
dispensary operations. - Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Scanned documents and saved in database to keep records of essential organizational information.
- Offered advice and assistance to patients, paying attention to special needs or wants.
Student Librarian Assistant
University of Puerto Rico at Rio Piedras Campus
08.2018 - 05.2020
- Performed data entry using word processing, spreadsheet and database commands.
- Management of Horizon Software.
- Kept detailed records of lending transactions and library users.
- Assisted patrons with library's computers and provided information on logging onto Internet.
- Handled receipt processing for book, audio-visual and computer software inventories.
- Collected and processed fines on overdue library materials
- Organized circulation shelves with over thousand books and periodicals to be checked out.
- Analyzed presented information in order to identify potential problems or discrepancies prior to entry.
Education
Bachelor of Arts - Social Sciences With Concentration in Psychology
University of Puerto Rico At Río Piedras Campus
San Juan P.R 08.2015 - 05.2020
Skills
Documentation proficiency
Attention to detail
Problem-Solving
Microsoft Office proficiency
Administrative support
Client Relationships
Analytical Thinking
Multitasking
Languages
Spanish
Excellent
English
Excellent
Timeline
Telebanking Consultant
Banco Popular De Puerto Rico
01.2023 - Current
Dispensary Technician
Weedco, Cannamed
02.2021 - 11.2022
Student Librarian Assistant
University of Puerto Rico at Rio Piedras Campus
08.2018 - 05.2020
Bachelor of Arts - Social Sciences With Concentration in Psychology
University of Puerto Rico At Río Piedras Campus
08.2015 - 05.2020
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