Hermes Sepulveda
San Juan,PR
Summary
Dynamic IT professional skilled in security compliance and vulnerability remediation. Successfully directed Windows Server remediation projects, ensuring alignment with PCI DSS standards while optimizing enterprise virtual environments using VMware vSphere. Ready to drive impactful IT operations.
Overview
15
15
years of professional experience
Work History
Senior IT Operations Analyst
Conduent Business Solutions
San Juan, Puerto Rico (Remote)
11.2018 - Current
- Infrastructure Automation: Architect and execute end-to-end server builds utilizing PowerShell scripting to automate system hardening, configuration, and consistent patching cycles.
- Virtualization Management: Manage enterprise virtual environments using VMware vSphere, overseeing configuration, resource optimization, and the full lifecycle of virtual machine instances.
- Security & Compliance: Spearhead Windows Server remediation and troubleshooting to ensure 100% alignment with PCI DSS standards across servers, workstations, and network equipment.
- Vulnerability Mitigation: Analyze security scans to implement critical fixes, including SSL configurations, MFA server deployments, and Group Policy Management.
- Systems Lifecycle: Direct the secure decommissioning of legacy assets and server remediation projects, maintaining meticulous documentation and ServiceNow reporting.
- Deployment Strategy: Designed and deployed streamlined processes for service packs and security updates of Windows server instances.
Server Administrator
DXC Technologies, Hewlett Packard Enterprise
Isabela, Puerto Rico
11.2016 - 11.2018
- Process Improvement: Developed and standardized a comprehensive Windows Server Deployment and Decommission Checklist to train technical staff.
- Enterprise Support: Provided remote IT support for high-density Windows Server environments with a focus on builds, decommissions, and patching.
- Directory Services: Supported a corporate Active Directory infrastructure containing over 600,000 users.
System Administrator /Assistant IT Coordinator
Pan-American Life Insurance
Guaynabo, Puerto Rico
05.2011 - 11.2016
- Managed 300+ user accounts, system configurations and updates to ensure optimal performance across platforms.
- Led team in troubleshooting complex issues, reducing downtime through effective problem resolution strategies.
- Implemented security protocols to safeguard sensitive data and enhance compliance with industry regulations.
- Streamlined backup processes, improving data recovery times and system reliability for critical applications.
Education
Bachelor's Degree - Information Technology
Universidad De Puerto Rico
San Juan, Puerto RicoMaster's Degree - Cybersecurity
Esneca Formación
Spain03-2024
Skills
- Infrastructure: Windows Server (2008–2022), VMware vSphere, Active Directory (600k users), Azure/Office 365
- Automation & Tools: PowerShell Scripting, ServiceNow, SCCM, Ivanti, Group Policy (GPO)
- Security & Compliance: PCI DSS, Vulnerability Remediation, System Hardening, MFA, ADFS, SSL Configuration
- Cloud Architecture: AWS (VPC, Architecture, IAM), Google Cloud Platform (GCP)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior IT Operations Analyst
Conduent Business Solutions
11.2018 - Current
Server Administrator
DXC Technologies, Hewlett Packard Enterprise
11.2016 - 11.2018
System Administrator /Assistant IT Coordinator
Pan-American Life Insurance
05.2011 - 11.2016
Bachelor's Degree - Information Technology
Universidad De Puerto Rico
Master's Degree - Cybersecurity
Esneca Formación