JOSÉ REYES GONZÁLEZ
Carolina,PR
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Agent
San Juan Airport Hotel
05.2023 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Used Visual Matrix in combination with Travel Click to process reservations, check-ins and check-outs.
Guest Service Agent
Spirit Airlines
11.2022 - 05.2023
- Guest Agent Certification
- Sell tickets using Skyspeed.
- Prepared customer boarding pass and accepted payments using GoNow.
- Processed refund and cancellation requests using Max Ops.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Use Timatic to advise passengers on documents needed to travel to international destinations.
- Offer and sell Spirit Airlines services.
Security Guard
Saint James
01.2022 - 12.2022
- I work at the following hotels: Mare Saint Claire, Holiday Inn Express, Comfort Inn, el Canario Lagoon Hotel y Royal Sonesta, Mare Saint Claire.
Front Desk Representative
Mare Saint Claire
11.2021 - 12.2021
- Late check in.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions.
Education
Bachelor of Science - Psychology and Biology
Pontificia Universidad Catolica De Puerto Rico
AreciboSkills
- Microsoft Office 360
- Timatic
- Go Now
- Skyspeed
- Max Ops
- Visual Matrix
- Travel Click
- Bilingual
Certification
Spirit Airline Guest Service Agent Certification
Visual Matrix University
- VM Cloud: Front Office- Reservations
- VM Cloud: Front Office- Groups
- VM Cloud: Front Office- Reports
- VM Cloud: Front Office- Night Audit
Travel
Egypt
Japan
Australia
China
Additional Information
I want to help people create good memories.
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Front Desk Agent
San Juan Airport Hotel
05.2023 - Current
Guest Service Agent
Spirit Airlines
11.2022 - 05.2023
Security Guard
Saint James
01.2022 - 12.2022
Front Desk Representative
Mare Saint Claire
11.2021 - 12.2021
Bachelor of Science - Psychology and Biology
Pontificia Universidad Catolica De Puerto Rico
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