JOSH J. COLÓN VÁZQUEZ
San Juan,PR
Summary
Proficient in following procedures to meet customer needs and providing appropriate solutions. Skilled in performing operating systems, software, and other application updates and maintenance. Possess excellent communication skills and a fast hands-on learner.
Overview
6
6
years of professional experience
Work history
Customer Service Commercial
MCS
2026.02 - Current
- Review customer healthcare plans and insurance claims to evaluate "symptoms" of an issue, analyzing data discrepancies to provide accurate resolutions.
- Simultaneously navigate multiple computer systems and search tools to research information, deliver remote support, and resolve inquiries.
- Accurately process and record call transactions and changes using designated tracking software.
- Follow standard operating procedures (SOPs) for claim verification and sensitive data handling, ensuring 100% compliance with privacy and confidentiality standards.
- Identify issues requiring higher-level intervention and follow proper escalation procedures; conduct scheduled call-backs to ensure customer satisfaction.
- Stay current with real-time updates via team chats and email to maintain accuracy in a fast-pace environment.
Warehouse Employee
Ferretería Dunas
2025.10 - 2026.02
- Dispatch various types of merchandise efficiently to different departments and clients
- Receive and inspect incoming merchandise to ensure accuracy and quality
- Load and unload products from trucks and other warehouse locations
- Maintain organized inventory and assist with stock management
Customer Experience Associate
Conduent
2025.06 - 2025.10
- Verify insurance claims made by Pharmacists
- I help clients with any questions or problems they have with their medications and/or claims
- Fielded incoming calls and took detailed messages
- Maintained confidentiality and discretion when working with sensitive material
- Prioritized tasks independently to best support company needs
- Handled a high volume of incoming calls to successfully manage inquiries
Office Clerk
Triple S Propiedad
2025.02 - 2025.06
- Process insurance claims made by customers and update clients with their complaints
- I receive insurance policy payments
- I help clients with any questions or problems they have with their policy
- Fielded incoming calls and took detailed messages
- Maintained confidentiality and discretion when working with sensitive material
- Prioritized tasks independently to best support office needs
- Handled a high volume of incoming calls to successfully manage inquiries
- Reconciled and processed data entry tasks and database changes
Customer Service Representative
Optum
2024.09 - 2025.02
- Telephonically assisted customer inquiries regarding their healthcare plans
- Navigated multiple computer systems and utilized search tools to find information
Crew Trainer
Arcos Dorados
2021.02 - 2024.09
- Trained and supervised current/new crew members, making sure they adhered to the current food safety guidelines and made sure they also followed the correct sanitation procedures
Handicap Student Assistant
ACCESS VR
2019.11 - 2019.12
- Responsible for assisting students with keeping activities scheduled during the day
- Provided physical and emotional support for students to complete assignments
Education
Bachelor of Business Administration - Accounting
Universidad Ana G. Mendez
COMPUTER REPAIR SPECIALIST - undefined
ICPR JR. COLLEGE
High School Diploma - undefined
Centro Sor Isolina Ferre
Skills
- Identifying complex problems
- Evaluating options
- Microsoft Office 365
- Reviewing information
- Implementing solutions
- Critical Thinking
- Developing options
- Conveying information effectively
- Active listening
LANGUAGE
English Advanced (C1)
Spanish Advanced (C1)
ACTIVITIES
- Training to obtain Microsoft Office 365 certification.
- Constantly keeping myself informed with the newest technological advances.
- Finding alternate solutions to technical problems.
- Excellent internet research skills.
Timeline
Customer Service Commercial
MCS
2026.02 - Current
Warehouse Employee
Ferretería Dunas
2025.10 - 2026.02
Customer Experience Associate
Conduent
2025.06 - 2025.10
Office Clerk
Triple S Propiedad
2025.02 - 2025.06
Customer Service Representative
Optum
2024.09 - 2025.02
Crew Trainer
Arcos Dorados
2021.02 - 2024.09
Handicap Student Assistant
ACCESS VR
2019.11 - 2019.12
COMPUTER REPAIR SPECIALIST - undefined
ICPR JR. COLLEGE
High School Diploma - undefined
Centro Sor Isolina Ferre
Bachelor of Business Administration - Accounting
Universidad Ana G. Mendez