Madith Domenech
Carolina,PR
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Enthusiastic personality with a hands-on, creative style.
Overview
11
11
years of professional experience
Work History
Server, Certified Trainer and Supervisor
BDI Bravo And Brio Italian Cuisine
04.2008 - 05.2010
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
Disney, Wilderness Lodge Whispering Canyon
08.2008 - 01.2010
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
FOH Manager
Mezzagrill Restaurant
04.2003 - 07.2008
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
Store Manager Trainer
Chili's Brinker International
09.1999 - 03.2003
- Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Drove sales and planned promotional and local store marketing activities.
- Trained and mentored [Number] new personnel hired to fulfill various roles
Education
Bachelor of Arts - Humanities
Universidad De Puerto Rico
San Juan Puerto RicoSkills
- Guest Engagement
- Hospitality Service Expertise
- High-Volume Dining
- Relationship Management
- Sales Techniques
- Performance Improvement
- Front-Of-House Display Creation
- Guest Relations Management
Timeline
Server
Disney, Wilderness Lodge Whispering Canyon
08.2008 - 01.2010
Server, Certified Trainer and Supervisor
BDI Bravo And Brio Italian Cuisine
04.2008 - 05.2010
FOH Manager
Mezzagrill Restaurant
04.2003 - 07.2008
Store Manager Trainer
Chili's Brinker International
09.1999 - 03.2003
Bachelor of Arts - Humanities
Universidad De Puerto Rico
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