Odalis Diaz
San Juan
Summary
Hardworking and experienced professional with proven knowledge of case work, community outreach, and counseling. Seeking to utilize abilities in the role of Senior Manager. Results-oriented professional with experience in crisis intervention, discharge planning, and integrated service delivery. Proactive approach has earned praise from peers. Can be relied upon to contribute to team's goal achievement.
Overview
16
16
years of professional experience
Work History
Community Engagement Coordinator
HMS Puerto Rico Ferry
11.2021 - Current
- Enabled community organizations to voice concerns by leading annual meetings
- Coordinated with local organizations to develop relations to improve the communication
- Emphasized community mindfulness by informing members of pressing operational and political issues impacting community
- Create initiatives to serve with the "all hands" volunteers impacting the Communities we serve
- Identifying opportunities to be part on different scenarios as contributors, partners or collaborators
Operations Manager
Infotech PR LLC
06.2016 - 10.2021
- Managed the daily operations of multiple departments to maximize efficiency
- Strategized with leadership to stay ahead of changing customer needs and labor planning concerns
- Implemented cost-saving initiatives to reduce overhead costs
- Led cross-functional projects that improved operational efficiency
- Reviewed financial statements, sales reports, and other performance data to measure productivity
- Set prices and credit terms for goods and services, based on forecasts of customer demand
- Utilized data analytics techniques to identify areas for improvement
- Coordinated and directed financial or budget activities to fund operations, maximize investments, or increase efficiency
Crew Leader
US Census Bureau
01.2019 - 07.2020
- Facilitated team meetings to drive successful completion of projects
- Supervised crews to attain top-quality workmanship, efficiency, and employee satisfaction
- Led and trained lower-skilled employees, enforcing safe and productive work procedures
Quality Control Inspector
US Census Bureau
04.2010 - 11.2010
- Developed detailed reports to document quality control findings
- Supported departmental and interdepartmental training activities to meet quality control metrics
- Facilitated root cause analysis and corrective action for quality control issues
- Coordinated with internal stakeholders to resolve quality control issues
- Trained personnel in quality control processes and procedures
Senior Crew Leader
US Census Bureau
01.2009 - 04.2010
- Facilitated team meetings to drive successful completion of projects
- Led and trained lower-skilled employees, enforcing safe and productive work procedures
- Supervised crews to attain top-quality workmanship, efficiency, and employee satisfaction
- Assigned breaks and job tasks to maximize team productivity
- Trained and supervised new staff to meet high performance standards
- Assisted with inventory processes and stock room organization
- Worked closely with management to coordinate daily staffing needs
- Monitored daily operations and provided guidance to support projects
- Coordinated team scheduling for adequate coverage
- Audited payroll timesheets and workload submissions to drive accuracy
Education
Bachelor of Arts (B.A.) - Business Administration
Universidad Interamericana de Puerto Rico-Recinto de Fajardo
Fajardo, PR05.2020
Skills
- Team Management
- Community Activities
- Program Improvements
- Análisis
- Strategy
- Data collector
- Public Relations
LANGUAGES
Spanish Advanced (C1)
English Advanced (C1)
Timeline
Community Engagement Coordinator
HMS Puerto Rico Ferry
11.2021 - Current
Crew Leader
US Census Bureau
01.2019 - 07.2020
Operations Manager
Infotech PR LLC
06.2016 - 10.2021
Quality Control Inspector
US Census Bureau
04.2010 - 11.2010
Senior Crew Leader
US Census Bureau
01.2009 - 04.2010
Bachelor of Arts (B.A.) - Business Administration
Universidad Interamericana de Puerto Rico-Recinto de Fajardo
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