Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rodolfo J. Criscuolo Rodriguez

San Juan,PR

Overview

7
7
years of professional experience
1
1
Certification

Work History

Network Technician II

Allied Technology Group
08.2022 - Current
  • Installation and configuration of IP phone systems, encompassing the setup of core features, user creation, IVR integration, SIP Trunk configuration, and troubleshooting. Proficient in working with 3CX PBX.
  • Provided remote assistance for Windows operating systems, email, and antivirus software (SentinelOne).
  • Maintained records of repairs, upgrades, installations and other maintenance activities.
  • Installed cabling, wireless routers, and telephone systems for data communications networks.
  • Performed troubleshooting activities to identify and repair equipment failures or configuration issues.
  • Managed user accounts within the Active Directory domain structure.
  • Installed hardware and peripheral components, such as monitors, keyboards, printers, and drives, as well as computer accessories and supplies, at customer locations.
  • Provided on-site IT support and services at multiple federal locations, including Luis Muñoz Marín Airport, DEA offices, and FAA offices, as well as at pharmaceutical facilities such as Haleon and Siemens, ensuring the seamless operation of IT infrastructure.

Assistant

JMM Computer
06.2018 - 08.2020
  • Assisted senior technicians with installations of 'POS' systems in different businesses.
  • Made island-wide deliveries to ensure clients receive the items they need promptly and efficiently.
  • Teached clients to use the 'POS' system and, occasionally, helped them bring their inventory into the store's database.

Education

Bachelor of Science - Computer Science

Polytechnic University of Puerto Rico
Hato Rey, PR
11.2022

Skills

  • IP Phone System Setup and Management (3CX PBX)
  • Remote Assistance
  • Configuration of wireless networks
  • Experienced with Windows OS environments
  • Email and Antivirus Software
  • Active Directory
  • Hardware and Peripheral Installation
  • Troubleshooting and Problem-Solving

Certification

  • 3CX Advanced Certification, 3CX PBX, 11/01/22
  • Networking Essentials Course Certificate, Cisco, 01/01/23
  • Introduction to Cybersecurity Course Certificate, Cisco, 10/01/23
  • Certified Fundamentals Cybersecurity Course Certificate, Fortinet, 03/01/23
  • Unifi Full Stack Professional, Ubiquiti, 4/1/25

Timeline

Network Technician II

Allied Technology Group
08.2022 - Current

Assistant

JMM Computer
06.2018 - 08.2020

Bachelor of Science - Computer Science

Polytechnic University of Puerto Rico

Similar Profiles

CREATE PROFILE
Rodolfo J. Criscuolo Rodriguez