EVELYN RAMOS QUINTANA
Cayey
Summary
Bachelor’s in business administration, competent in the practices and integration of business sciences, with perspective in administration, management, social responsibility, and ethics. Specialize in Banking Management, generating trust to promote the products and services of companies in the banking sector. Able to formulate, implement and evaluate cross-functional decisions that allow the organization to achieve the proposed objectives.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Manager
Oriental Bank
01.2015 - Current
- Creation of new business opportunities for the bank and customer relationships
- Overseeing day-to-day banking operations
- Thorough handling of all facets of branch operations and having a working knowledge of credit
- Control of vault operations
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Lead sales and achievement of objectives
- Build trusting relationships with customers and prospects.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Assistant Manager
Scotiabank
01.2011 - 01.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Assistant Manager
RG Premier Bank
01.2008 - 01.2011
Operations Official
01.2007 - 01.2008
Banking Official
01.2005 - 01.2007
Bank Teller
RG Premier Bank
01.2002 - 01.2005
Education
BBA - Finance
Nuc University
Bayamón, Puerto Rico08.2024
Skills
- Bilingual (English and Spanish)
- Effective management with development and use of human, financial, material, and intellectual factors
- Initiative to take advantage of good business opportunities
- Excellent interpersonal relations
- Leadership skills to motivate and contribute to the professional development of the staff
- Analytical capacity of the business environment
- Knowledge in computer programs such as Word, Excel, PowerPoint, and Access
- Time Management
- Complex Problem-Solving
- Operations Management
- Sales management
- Business Development
Certification
Comprehensive Banking and Finance Course
Timeline
Manager
Oriental Bank
01.2015 - Current
Assistant Manager
Scotiabank
01.2011 - 01.2015
Assistant Manager
RG Premier Bank
01.2008 - 01.2011
Operations Official
01.2007 - 01.2008
Banking Official
01.2005 - 01.2007
Bank Teller
RG Premier Bank
01.2002 - 01.2005
BBA - Finance
Nuc University
Comprehensive Banking and Finance Course
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